Greeting and welcome the guests upon their arrival in a friendly and caring manner according to the Emirates Palace Mandarin Oriental standards
Ensure security of doors and entryways prior to opening doors for all incoming guests; monitor the entry and exit of visitors and guests
Provide guidance and direct guests to the correct destination
Provide general information about Emirates Palace Mandarin Oriental and our services
Open car doors for all guests coming out of a vehicle, help with the luggage and bring it to the hotel in an efficient and timely manner to ensure guest satisfaction
Handle guest requests in a polite and efficient manner such as calling a taxi or giving directions, refer requests to relevant staff if needed to ensure positive experience of the guests
Be aware of all hotel products and services as well as on tourist and business travel information, that may be of any interest to our guests
Control the traffic ensuring that there are no vehicles blocking the hotel entrance
Help housekeeping team to maintain cleanliness and tidiness of the Emirates Palace main entrance area
Any other duties, which may be assigned to you from time to time, as directed by your supervisor or manager
Skills & Requirements
Previous experience in the same role in luxury property, resort experience is a plus
Excellent interpersonal and communication skills, problem solving, customer service and professional attitude
Security awareness
English – written and verbal, additional language will be an advantage
