Mandarin Oriental Punta Negra, Mallorca is looking for a Director of Spa & Wellness to join our Spa team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness - each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings.

About the job

Based at Mandarin Oriental Punta Negra, Mallorca, as the Director of Spa & Wellness, you will oversee the daily operations of the spa, fitness, and retail facilities. You will lead and manage the spa and fitness teams, ensuring top-notch service, operational efficiency, and guest satisfaction. Your responsibilities include driving revenue, managing budgets, maintaining high-quality wellness programs, and ensuring the upkeep of all facilities. You will also work closely with other departments to enhance the guest experience and create a positive work environment for staff.

As Director of Spa & Wellness, you will be responsible for the following duties:

• Responsible for the setting down and instigating of all policies and objectives within the spa
• Take reservations when necessary
• Deal with dissatisfied or disgruntled guests
• Responsible for motivating retail sales and ensure that all sales are recorded accurately
• To supervise and conduct the safety of users and equipment of the spa and to ensure that the Health and Safety Policy and procedures are implemented and monitored in particular with relation to cleanliness and hygiene
• Assuring that mistakes mentioned are corrected and discuss procedures that were performed correctly
• All hotels within MOHG are scored on Mystery shopper reports and it is expected that Mandarin Oriental, Macau achieves high scores
• Spa Director determines whether Spa is up to date on criteria necessary for a 5 star or 5 diamond rating
• Sign off on TCI’s completed by Legendary trainers to ensure that standards and procedures have been understood
• Pass on any learned knowledge from shows or training, thereby being an avenue for industry information
• Review that SOP’s are continuously current and correct for all spa colleagues
• Regularly done to review treatments and SOPs. Responsible for maintaining the high standard of Treatment, Service and attention to detail within the spa
• Meet with all new heads of departments and give a tour of the spa and explain the philosophy and culture of the Spa. Relate the training to their point of view. If available schedule a treatment to allow clear understanding of Spa experience and how to relate this to a guest
• Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
• To ensure that the Fire Life Health Safety and Security company standards and HACCP Standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit.
• To ensure that grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care.
• To carry out annual appraisals and regular feedback on development on all colleagues using the Mandarin Oriental Hotel Group Performance and Development System PROFILE.
• To be responsible to oversee the recruitment, induction, training development, appraisal and discipline of all spa colleagues.
• Setting achievable goals for spa colleagues, to include budget and retail goals per department, established with Spa Management Team
• Responsible for timely documentation and the discipline of the colleagues in accordance with Progressive discipline procedures outlined in P&C Policy & Procedure Guide

As Director of Spa & Wellness, we expect from you:

Experience and education

• Previous management experience in a similar role in Luxury Hotels/ Resorts environment
• Strong background in wellness program development, retail management, and revenue generation.
• Certification or training in spa and wellness management, fitness, or related wellness certifications is a plus.

Technical Skills

• Understanding of specific spa industry applications is desirable, such as spa soft.
• Knowledge of holistic concepts that relate to the wellbeing of all guests in a spa environment.
• Commitment to follow all local and corporate policies and procedures as they relate to the Spa and hotel.
• Technical awareness and knowledge of a wide variety of Spa treatments and products.
• Effective communication skills both written and spoken, in Spanish and English.
• Strong management and organizational skills, with the ability to manage multiple priorities and deadlines
• Maintain an ongoing Fire Life Health Safety and Security (FLHSS) program.
• Proficient in all Microsoft Office, such as Word, Excel, PowerPoint, Microsoft Outlook, etc.
• Open to learning about treatments and concepts that derive from other cultures.
• Willing to work a flexible schedule in order to accomplish all major responsibilities and tasks

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We’re Fans. Are you?