Job Duties and Responsibilities of Director of Safety, Health & Security

• Responsible to the Management in respect of all safety, security, health and environmental measures of the Hotel
• Reduce losses, lower risk of crimes by preventing and protecting hotel’s asset and guest’s belonging against any losses or damages.
• Ensure effective implementation of the IMS policy and procedures.
• Ensure continuous training and awareness of the IMS system.
• Ensure OTPs are monitored and acted upon
• Identify areas of improvement through CPAR or suggestions
• Ensure operational compliance to legal regulations and other requirements.
• Identification of new activities that are in relation to EASI and HIRADC.
• To ensure that all security colleagues are working efficiently, personal grooming, hygiene, uniform, etc. are in accordance with the company’s guidelines.
• Arrange training for all security colleagues and induction for new colleagues in connection with fire prevention, safety and security procedures, etc.
• Attend meetings with the Management.

• Act as Fire, safety, health, and environment Officer of the hotel.
• Ensure that the safety and belongings of hotel guests are always secured and safe.
• Coordinate and arrange all operational details pertaining to security and safety in connection with VIP visits.
• Handle all internal and external correspondence.
• Be responsible for and accountable for the departmental operation budget.
• Find ways to improve the efficiency of security and safety operation that will benefit our colleagues and guests.
• Find methods of reducing costs without affecting the level of service or product received by the guests.
• Propose and initiate when approved new safety services and practices for our guests and colleagues.
• Perform any other reasonable duties as required by the Management from time to time.
• Oversee the contract for external security and monitor their performance.
• To conduct all security and safety investigation in a confidential manner and report the findings to the relevant departments.
• To keep the Hotel Manager/General Manager posted all security and safety matters.   
• Liaise and maintain good working relationship with local authorities (Police DBKL, Fire and Rescue Dept. and DOSH).
• To ensure MOKUL meets and comply with FLHSSE and IMS standards.
• Commitment to the FLHSSE & IMS standards.

Job Requirement

•  Post university graduate or minimum SPM qualification, preferably with credits in English and Bahasa Malaysia
• Security Management Certificate holder is an added advantage
• 5 years working experience in hospitality or tourism related industry
• 3 years relevant job experience in the capacity of supervisory and/or managerial level
• Certified First Aider
• Sound and experienced knowledge of the local laws, regulations and culture
• Good connection with the local police and related authorities
• Honest, self-motivated and good interpersonal skills
• An eager, enthusiastic and positive approach to work is essential
• Hard working with initiative, confident, responsible and committed to the job
• Ability to conduct training and seminars
• Ability to lead, train and motivate a team
• Ability to work independently and under pressure
• Awareness and sensitivity to the needs and wishes of guests with willingness and ready to attend to the guests’ needs and wishes all times
• Zero complaints internally as well as externally from the hotel and local guests in related to safety and security