The Director of Rooms reports to the Hotel Manager and oversees directly all Front Office and Housekeeping colleagues, including Front Office Manager, Executive Housekeeper, Telephone Manager, Chief Concierge, and Chief Butler. 

房务总监向酒店经理汇报工作，全面直接管理前厅和客房部的同事，包括前厅经理，行政管家,总机经理，礼宾部经理和首席管家。

Requirements

Educational level                               

·Diploma/Degree in Hotel Management

Work experience                                   

·At least 2 years experience at the same position in a hotel of similar deluxe international standard

 Job knowledge                                      

• In depth knowledge of Housekeeping, Front Office and Laundry operations

• Knowledge of Revenue management, PMS and reservations

• Experience dealing with all levels including owners, corporate offices, support staff and all hotel employees

• Excellent overall communication skills

• Able to multi-tasks

• The ability to work well in a team environment

• Knowledge on contract skill experiences

• Knowledge efficiency on complain handling situation

• Train the trainer

Personal qualities                                  

• Good knowledge of MS office software and hotel PMS

• Must possess a good written and verbal command of the English Language

职位要求

教育水平                                           

· 酒店管理本科或文凭

工作经验           

·至少2年在相同职位有过管理经验，国际五星级酒店优选考虑

工作知识           

• 对客房，前厅和洗衣房操作非常了解

• 了解利润管理，PMS和预订知识

• 有经验来处理各个层面，包括业主，管理者，支持员工和所有酒店同事

• 出色的交流技巧

• 有能力处理多项工作和任务

• 可以在团队的环境里努力地工作

• 了解合同技能

• 高效地处理投诉情况

• 培训培训师

• 个人品质

• 了解微软办公软件和酒店的PMS系统
• 必须拥有良好的英文读写能力