Mandarin Oriental, Hong Kong is looking for a Director of Risk Management to join our People & Culture team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

The iconic Mandarin Oriental, Hong Kong is the epitome of contemporary luxury combined with Oriental heritage. Having delighted guests with award-winning services and impressive facilities for 60 years, it is a much-loved address for those seeking an exclusive sanctuary in the heart of the city. The hotel’s spacious rooms and suites offer magnificent views of the renowned Victoria Harbour and the city’s skyline. A collection of nine outstanding restaurants and bars, including two that hold Michelin Star status, a luxurious club lounge, a Shanghainese-inspired holistic spa, an indoor pool and a state-of-the-art fitness centre, make Mandarin Oriental, Hong Kong the quintessential “home away from home” for discerning leisure and business travellers alike.

About the job

Based at the Mandarin Oriental, Hong Kong within Security Department in Hong Kong, the Director of Risk Management is responsible for the safety and security of all guests, visitors, and staff members for both Mandarin Oriental Hong Kong and The Landmark Mandarin Oriental, Hong Kong. The Director of Risk Management reports to the Deputy General Manager and Hotel Manager. 

As Director of Risk Management, you will be responsible for the following duties:

• Safeguard hotel guests, colleagues, and both tangible and intangible assets by developing and maintaining a responsive organization that meets evolving safety, security, health, and hygiene requirements

• Design and implement a comprehensive security program in line with MOHG Group Security standards, in response to identified risks and operational needs

• Respond judiciously to security-related situations, ensuring swift resolution to minimize disruption and prevent escalation

• Lead all FLHSS initiatives, ensuring compliance with statutory and corporate requirements; drive continuous improvement to achieve target scores in annual audits, coordinating training and meetings, providing guidance and supervising departmental “Champions”

• Provide advice and assistance to all hotel departments on occupational safety; investigate and complete formalities for work-related accidents

• Ensure accurate recordkeeping of passes, key issues, and gate passes; conduct regular patrols to identify and mitigate potential risks or losses

• Build and maintain strong working relationships with external stakeholders, including the Hong Kong Police Force and other hotel security departments

• Ensure corporate information security policies, processes, and procedures are properly implemented and adhered to across the hotel

• Remain current to statutory, corporate, and industry requirements, ensuring the hotel remains compliant and resilient against emerging risks

   

As Director of Risk Management, we expect from you:

• Degree holder in Risk Management, Hospitality Management or relevant discipline

  ·       Minimum of 8-10 years of relevant experience, with at least 3-5 years in a managerial or leadership role, preferably in a luxury hotel

• Strong knowledge of Fire, Life, Health, Safety, and Security (FLHSS) standards, occupational safety regulations, and risk management frameworks

• Proven experience in crisis management and incident response, with the ability to act decisively under pressure

• Excellent written and spoken English, Cantonese and Putonghua

• Strong analytical and problem-solving abilities, with sound business acumen to balance risk mitigation and operational excellence

• Strong communication and interpersonal skills with internal departments and external stakeholders

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Health & Colleague Wellness. Finding the right worklife balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We’re Fans. Are you?