DIRECTOR OF PEOPLE AND CULTURE

Mandarin Oriental Canouan is looking for a Director of People & Culture to join our team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Canouan is a remote island hideaway located on Canouan Island in St. Vincent and the Grenadines, that is fast becoming one of the of the most sought-after luxury destinations in the world.  Oriental, Canouan redefines the idyllic tropical island getaway.

About the job

Based at the Mandarin Oriental in Canouan, the Director of People & Culture will be the business partner to the General Manager and Leadership team, responsible for translating business strategies into relevant and actionable People & Culture plans. You will be responsible for leading the People & Culture Team to deliver value-added HR solutions, which will strengthen the Mandarin Oriental culture to attract, retain and engage talent and elevate the overall colleague experience.

As Director of People & Culture, you will be responsible for the following duties:

• Develop and execute People & Culture strategy aligned with organizational mission, act as a change agent and cultural steward.
• Oversee full cycle recruitment, onboarding, performance management, succession planning, and retention programs.
• Drive employee engagement, satisfaction, wellbeing, and foster a values-based, collaborative environment.
• Handle complex employee issues, investigations, and grievances, ensuring fair and consistent application of policies.
• Manage benefits, compensation structures, benchmarking, and ensure fairness and competitiveness.
• Ensure legal compliance (labour laws, data protection) and manage HRIS, policies, and budgets.
• Support leadership, facilitate training, and implement programs for growth and high performance. 
• Responsible for the compliance of relevant local labour laws and legislations.
• Act as the agent of continuous transformation, shaping processes and a culture that together improve the organisation’s capacity for change.

As Director of People and Culture, we expect from you: 

• Extensive Human Resources Experience in Hospitality operations. Experience in Luxury Hotels preferred.
• Excellent leadership skills. Able to partner with General Manager and leadership team to foster our Mandarin Oriental People & Culture agenda.
• Effective communication skills both written and spoken, in English, with strong presentation skills.
• Ability to assemble, analyse, understand integrated spreadsheets, and complex information.
• Prioritisation and organisational skills necessary to meet deadlines and project execution.
• Knowledgeable of local legislation and processes and proficiency in payroll and HR systems.

Experience and education

• 3-5 years’ experience in a comparable position in a luxury hotel operation preferred
• Bachelor’s Degree or equivalent in Human Resources Management or related field

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOStay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOStay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Local Benefits:

• A competitive salary
• Company funded health benefits plan
• Annual home leave

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