Director of Marketing and Commerce

Mandarin Oriental Muscat is looking for a Director of Marketing and Commerce

to join our Sales and Marketing team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group’s legendary service, world-class amenities and sweeping sea or mountain views.

About the job

The Director of Marketing and Commerce reports to the General Manager.

As Director of Marketing and Commerce you will be responsible for the following duties:

• Be responsible for maximizing revenue and profit associated primarily with rooms, but also function space or total resort revenue as required. 

• Be accountable for all transient, group and catering segments strategies and deployment, pricing, channel distribution, and positioning. 

• Identify future revenue opportunities and effectively communicate strategies to the Sales and Marketing colleagues. 

• Support, work, and align with the Revenue and Reservations departments and all the processes associated with them, such as demand, revenue, forecasting, inventory management, channel management and proactive opportunity analysis. 

• Direct the Sales team to ensure it meets the targets set in the annual marketing plan. 

• Attend trade shows, hotel and tourist association meetings to identify market opportunities for the resort. 

• Plan and where appropriate execute sales trips to key existing market areas and identify new potential market areas. 

• Meet and entertain all influential clients, ensuring that there is follow-up on all discussed details. 

• Organize and deliver familiarization site inspection trips of the resort by major clients. 

• Work with the Director of Revenue to direct the Reservations team in driving upselling through telephone calls, delivering high levels of customer service to call-in guests. 

• Work with the Sales team to ensure cohesive targeting. 

• Oversee the Sales and Catering departments, being responsible for the guidance and development of the entire team in each department. 

• Be responsible for budget, overall strategy, analysis of business trends and competition, revenue, distribution & reservations (in collaboration with Director of Revenue), sales & catering. 

• Formulate and implement comprehensive marketing and communication strategies to elevate the brand and drive business growth. 

• Lead and mentor a team of marketing and communications professionals, ensuring alignment with strategic goals. 

• Oversee the marketing budget, ensuring efficient resource allocation and measuring the ROI of initiatives. 

• Cultivate relationships with media, influencers, and industry partners to boost brand visibility and reputation. 

• Leverage market research and guest data to refine marketing strategies and enhance engagement. 

• Craft and execute high-impact marketing campaigns and elevate brand prestige in the luxury market. 

• Develop and execute sophisticated marketing strategies that align with the business’s luxury brand identity and business objectives. 

• Expertly handle public relations challenges, safeguarding the brand’s reputation and addressing negative perceptions. 

• Guide the creation of high-end content and campaigns that captivate an affluent audience. 

• Manage and enhance the hotel's brand image, ensuring consistency across all communication channels. 

• Maintain an elegant and polished communication style suited for high-net-worth individuals and luxury brand stakeholders. 
• Stay ahead of industry trends and embrace new strategies to distinguish the resort in a competitive market. 

As Director of Marketing and Commerce, we expect from you: 

• Minimum 5-years of experience in the position within the luxury hospitality industry. 

• Advanced degree in Marketing, Communications, Business Administration, or related fields is advantageous. 

• In-depth knowledge of the ultra-luxury market, including trends, customer behavior, and competitive dynamics. 

• Strong understanding of digital marketing, social media, CRM systems, and data analytics. 

• Proficient in overseeing various operational aspects within a multifaceted resort complex. 

• Forward-thinking mindset. 

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We’re Fans. Are you?