We are looking for a Director of IT to join our pre-opening Team at Mandarin Oriental Punta Negra, Mallorca opening in Spring 2025.

Surrounded by natural beauty, the Mandarin Oriental Punta Negra, Mallorca spreads over 3 hectares of landscaped cliff tops and gardens cascading down to the sea, where it offers unique access to two coves surrounded by crystalline waters. The property is ideally located within Calvià, one of the most exclusive municipalities of the island, and close to key attractions such as the Portals port, the historical landmarks of the capital Palma de Mallorca, and the international airport.

Mandarin Oriental Punta Negra, Mallorca will feature 131 guestrooms, including 44 suites and nine bungalows located just a few steps from the waterfront. The spacious accommodation will provide full or partial sea views, outdoor terraces or balconies, some of which offer private panoramic plunge pools. A comprehensive Spa at Mandarin Oriental will offer the Group’s signature wellness therapies and beauty treatments, with a focus on local nature-inspired programmes. The spa includes an indoor swimming pool, while three outdoor pools are located across the resort.  Guests will also have access to a wide range of water-sports as well as a comprehensive Children’s Club.

The hotel Director of IT is responsible for the compliance of the Information Technology and Audio Visual environment within the hotel or hotels they are responsible for. This includes, but not limited to Payment Card Industry (PCI) regulations, local data regulations, network security compliance and regulations, end of life management and planning, project management, budget planning, compliance with the MOHG Product Standards and Guidelines,  external and internal audit compliance and routine task management.

The Director of IT is the main technical interface between the hotel operations and the corporate function of Mandarin Oriental Hotel Group.

The Director of IT responsibilities are generally separate from the hotel(s) IT Support team and should be available weekdays for escalation, colleague engagements, and corporate IT critical tasks or follow up.

What will you be responsible for?

• Budgeting, Projects, Risk Management, Task Management, Lifecycle Management, Cybersecurity & PCI Compliance, Hotel Executive Business Partner, MOHG IT Interface, Strategic Alignment. Internal & External Audit Compliance.
• Hotel Operation, Policy & Procedure Management
• Hotel IT Operating Cost
• Vendor Relationship & Contract Management
• MOHG Product Standards & Guidelines Enforcement
• Business Requests, Strategy & Relationship Management
• Innovation & Local Solution Management
• Executive & Operations Meetings
• Corporate IT Meetings
• IT Routine Task List Management
• Audio Visual Equipment Life Cycle Management
• Audio Visual Vendor Relationship & Contract Management
• IT Department Resource Management and Talent Development
• Hotel Five Year Capital Expenditure Plans
• Cyber Security and Compliance
• Internal & External Audit & Compliance Management
• Cybersecurity Risk Management
• Incident Response Management
• Local Regulations Compliance Management
• BCP Planning & Drill Run
• MOHG Security Control Enforcement Management
• Technology Life Cycle Management
• Network Management
• Basic network configuration: WIFI configuration and Configuration Review