The hotel Director of IT is responsible for the compliance of the IT and AV environment within the hotel or hotels they are responsible for. This includes, but not limited to Payment Card Industry (PCI) regulations, local data regulations, network security compliance and regulations, end of life management and planning, project management, budget planning, MOHG PS&G and GARM compliance and routine task management. The Director of IT is the main technical interface between the hotel operations and the corporate function of Mandarin Oriental Hotel Group. The Director of IT responsibilities are separate from the hotel IT Support team and should be available weekdays for escalation, colleague engagements, and corporate IT critical tasks or follow up.

Executive Summary

Budgeting, Projects, Risk Management, Task Management, Lifecycle Management, Cybersecurity & PCI Compliance, Hotel Executive Business Partner, MOHG IT Interface, Strategic Alignment. ISSAQ Compliance.

General IT Management

• Hotel Operation, Policy & Procedure Management
• Hotel IT Operating Cost
• Vendor Relationship & Contract Management
• MOHG PS&G Enforcement
• Business Requests, Strategy & Relationship Management
• Innovation & Local Solution Management
• Executive & Operations Meetings
• Corporate IT Meetings
• IT Preventative Maintenance Program Management

IT Support

• IT Routine Task List Management (38)

Audio Visual

• AV Equipment Life Cycle Management
• AV Vendor Relationship & Contract Management

IT Team Management

• IT Department Resource Management
• Talent Development
• IT Team Orientation

Project Management

• Major Project Management
• Hotel Five Year Plans (SC & NC Essential)

Cyber Security and Compliance

• Cybersecurity Management
• Internal & External Audit & Compliance Management
• Cybersecurity Risk Management
• Incident Response Management
• Local Regulations Compliance Management
• BCP Planning & Drill Run
• MOHG Security Control Enforcement Management
• Technology Life Cycle Management

Network Management

• Basic network configuration 
• WIFI configuration
• Configuration Review