Director of International and Diplomatic Sales

Mandarin Oriental New York is looking for a Director of International and Diplomatic Sales to join our hotel and lead our Sales and Marketing team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park.

About the job

Based in the Sales and Marketing Department in New York City, the Director of International and Diplomatic is responsible for ensuring the hotel achieves the annual Transient and Group revenue goals from assigned international markets, managing expenses to budget.  The individual will oversee overall day to day operation, planning, and long-term outlook of such International Sales markets, including Transient, Groups and Diplomatic, reporting to the Director of Sales.

As Director of International and Diplomatic Sales you will be responsible for the following duties:

• Support company's philosophy and company culture through the use of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
• Oversees International (EMEA and Asia) and Diplomatic territories for both transient and group segments, and lead for Fan Club in assigned markets, territories are subject to change based on business needs. 
• Provide leadership, training and support for Sales Coordinators, Service Managers and Coordinators while providing support to the Director of Sales and Director of Marketing & Commerce on managing the day-to-day Sales operations, including contract term reviews and sales activity and strategy planning.
• Ensure hotel achieves budgeted annual revenues
• Analyse and evaluate client production and implement sales action plans in assigned markets.
• As subject matter expert, contribute towards budgeting process, production analysis and to feedback on market conditions
• Actively solicits new business to steal share from the competitive set and engage in client activities including tradeshows, roadshows, sales calls, office visits, events, site inspections entertainment, meet & greet, phone and email solicitation including cold calls.
• Utilize SalesForce system for activity logging and account management, Cvent for RFP management and prospecting via Group Pipeline Intel, and HMS for hotel inventory / reservations
• Works closely with the Global Sales teams to ensure revenue goals are achieved and to develop new business.
• Works with internal departments to ensure clear communication for all VIPs and any special requests are met for in-house guests
• Remain available to hotel colleagues at all times.
• Attend meetings as needed including Morning Meeting, Team Huddle, GRC, Resume, VIP Meeting, Revenue Meeting, and Sales & Marketing Quarterly Meeting
• Ensure expense reports are submitted in a timely manner to Accounting
• Provide feedback and market information on changing market conditions, including trends on the competition, as a result of direct sales solicitation, telephone, reading material and interaction with competitive hotel staff

The above is not an all-inclusive list of job duties and responsibilities. Mandarin Oriental, New York reserves the right to add, delete, change or modify the job duties and responsibilities described in this job description at its discretion. 

As Director of International and Diplomatic Sales we expect from you: (brief overview of requirements)

• Must have a minimum of 3 years’ experience in a senior role in international and diplomatic sales as well as in a luxury hotel union environment; minimum 5 years’ experience in hospitality.
• Reading, writing and oral proficiency in the English language
• Must be willing to work in the office at least 4 days a week
• Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.
• Must be willing to travel to assigned markets at least once a year or as market requires, as discussed with DOS and DOMC during annual goal setting.
• Must be a self-motivator and motivator of others.
• Must work in a safe, prudent and organized manner.
• Must have mathematical skills, computer software aptitude and hotel operation knowledge.
• Must be able to relate to all levels of management
• Must have the ability to handle multiple tasks at one time
• Must have superior organizational skills

Desirable

• Knowledge of specific hospitality industry applications is desirable (SalesForce, Cvent, HMS and Agency360 preferred)
• A second language is preferred

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Salary and Benefits:

• Salary: $110,000- $125,000
• Bonus Eligible
• A competitive benefits package, including health, dental and vision, 401(K), etc

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Colleagues or candidates should direct requests for accommodation to the Director of People and Culture.

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