DIRECTOR OF INFORMATION TECHNOLOGY & TELECOMMUNICATION

Mandarin Oriental, Singapore is looking for a Director of Information Technology & Telecommunication to join our IT&T team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

About the job

Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay. Based at the Mandarin Oriental, Singapore, you are responsible for assessing and recommending IT&T products and solutions while overseeing the department’s budget and expenditure. The Director of IT& T reports to the Hotel Manager.

As a Director of Information Technology & Telecommunication, you will be responsible for the following duties:

• Plan IT&T roadmap for the hotel focusing on technology refresh progressively in alignment to corporate strategies. 

• Evaluate, recommend and implement IT&T related projects for the Hotel. 

• Ensure procedures and reporting comply with MOHG Information Security policies, Payment Card Industry’s Data Security Standard (PCI DSS), General Data Protection Regulations (GDPR) and local regulations. 

• Develop, establish, implement and maintain operating policies, standards, disaster recovery procedures, business continuity plans and policies & Procedures. 

• Adherence to Corporate IT policies and procedures, ensuring that these are reviewed and kept up-to-date. 

• Establish and administer Hotels’ IT Budget, capital plans, expenses and requisition. 

• Lead the overall IT&T Department and provide technical support to all business units. Oversee all guest-facing technologies ensuring reliable product performance and deliver efficient support for the hotel operations. 

• Comply with internal and external audit requirements. Assist sister properties if required. 

• Drive innovation relating to every aspect of the latest technology delivery. Find the correct mix between business strategy and technology adoption. 

• This job description is evolving and not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. This includes any other reasonable duties assigned by General Manager or Hotel Manager. 

As Director of Information Technology & Telecommunication, we expect from you: 

• Bachelor's degree in Information Technology, Computer Science, or a related field (Master’s preferred).
• Minimum 10–15 years of progressive experience in IT, with at least 3–5 years in a leadership role, ideally within the hospitality industry.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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