To constantly monitor and manage the Housekeeping Operation together with the Housekeeping Team in order to guarantee highest levels of cleanliness and hygiene throughout the hotel areas. To budget and forecast housekeeping related costs and expenses as efficiently as possible in line with the overall hotel objectives. To review and monitor all outsourced contracts such as public area, florist, and laundry. To overlook and manage the whole housekeeping operation to meet and exceed set guest satisfaction levels and other KPIs. To motivate and train colleagues to ensure a smooth and efficient Housekeeping operation. To fulfil and exceed guest expectations in accordance with the Mandarin Oriental standards.
Personality
Mature and outgoing personality with excellent interpersonal skills
Always leading by example and having a professional and motivating attitude
Ability to understand guest needs and expectations and to deliver superior customer service at all times
Perform job with attention to details and the ability to organize and handle multiple tasks effectively
Clear communication; highly effective verbal and written communication skills
Problem solving and positive attitude
Education & Certificates
Senior School qualifications or equivalent is mandatory
Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management is mandatory
Experience
Minimum 4 years of experience working in a 5-star hotel environment.
A minimum of 4 years of housekeeping experience on managerial level
Previous working experience in the Middle East is beneficial
Strong housekeeping, laundry, chemical, linen and machinery knowledge is mandatory
Front office knowledge is mandatory
Pre-opening experience is beneficial
Skills
Excellent knowledge of housekeeping and laundry chemicals and cleaning techniques
Trained and proficient in handling machinery
Stock taking and inventories
Forecasting and budgeting
Interviewing and recruiting
Must be able to motivate the team
Leading by example and inspire the team to do their best
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