DIRECTOR OF HOUSEKEEPING, ROOMS

We’re looking for a Director of Housekeeping to lead our iconic Housekeeping team.

Mandarin Oriental Hyde Park is London’s most iconic address. It’s another world; a world of oriental luxury and the most attentive service. A world that’s all about our guests.

In this role you will report directly to our Director of Rooms and form part of the on-property leadership team.

As a Director of Housekeeping at Mandarin Oriental Hyde Park, London, you will be responsible for:

• Upholding the levels of cleanliness throughout the hotel, maintaining the highest standards and exceeding our guest expectations
• Day to day management of the Housekeeping operation (including public areas, laundry & valet, porters and requests from our residents)
• Responsible for recruitment and selection
• Responsible for training and development of our colleagues, promoting an enjoyable and motivating working environment  
• Responsible for budget management, departmental administration and monitoring quality and guest satisfaction.

To be successful in this role you will have a proven track record in a housekeeping head of department position as well as previous experience in a luxury hotel environment and have managed a large and diverse full service housekeeping team. This role requires flexibility to support the operation during peak periods, and will include weekend and evening work as required.

You will have excellent attention to detail, high standards for quality, be operationally hands on and able to act quickly to get things done. You will be business savvy, have a strong understanding of financials and P&L management and effectively manage OS&E within your department.

In return, you will receive an array of iconic benefits, such as:

• Fantastic learning and development opportunities for all levels of staff, with targeted development programs to get you ready for the next step in your career.
• 3 complimentary nights per year, increasing to 5 with length of service
• Discounted stays at our beautiful properties across the Group
• Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals
• 50% F&B & Spa discount
• Complimentary Westfield Healthcare cash plan, children added at no extra cost
• Colleague Experience Stay in-house with breakfast included upon completed probation
• Friends & Family hotel rate and Spa discount
• 1 paid Charity Day per year to dedicate to a charity of your choice
• Season ticket loan & cycle to work scheme
• Free meals on duty & uniform dry-cleaning services
• Increased holiday entitlement with length of service, up to 33 days off
• Subsidized podiatry sessions with our incredible Bastien pedicurists
• Free Life Insurance benefits whilst in service
• Company pension plan with enhanced employer pension contribution
• Access to Hospitality Action’s Employee Assistance Programme
• Employee Recognition Programmes
• Social, wellbeing, charity, and sporting events throughout the year

SUSTAINABILITY AT MANDARIN ORIENTAL HYDE PARK, LONDON.

Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set by the Global Sustainable Tourism Council.

We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day.

DIVERSITY & INCLUSION.

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate.

All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated. 

ELIGIBILITY TO WORK IN THE UK.

Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.