Be part of the exclusive team hosting Mayfair’s newest and most exciting dining destination. As Director of Hospitality at Mandarin Oriental Mayfair, London you will play an integral part in facilitating an experience like London has never known. You will be the face of the Food and Beverage offerings, overseen by Michelin Starred Chef Akira Back, from our all-day dining Akira Back restaurant; ABar Lounge, fine-dining 14 seat DOSA and soon to be opened Rooftop.

The contribution of your leadership will guide the team through the successful operations and create an unforgettable atmosphere and experience for our guests and residents.

With over 20 restaurants worldwide, Michelin Starred Chef Akira Back has gathered success and notoriety for being at the forefront of culinary innovation and artistry.

Sharpen your skills and learn invaluable new ones as you transcend hospitality in seamless fashion and lively interactions.

As Director of Hospitality you will need to:

• • Understand the Mayfair Food & Beverage scene, and work at creating an unforgettable experience for our guests
  • To meet and greet guests in a professional and efficient manner.          
  • To recognise and acknowledge guests and encourage return visit.
  • To be visible and recognisable for all guests.
  • To liaise with guests and ensure their preferences are accommodated.
  • To monitor the Total Training Concept and employee development in order to promote a climate of enthusiasm and encouragement.
  • To assist in implementing Legendary Quality Standards throughout the Restaurant / Bars/ Fine Dining outlets.
  • To ensure Hostess/Host and F&B guest relation agents have the full ability to use Seven Rooms.
  • Excellent knowledge of the various bookings’ platforms used in London.
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What’s in it for you? Exciting benefits you can expect as a Director of Hospitality:

·Complimentary nights across 35+ Mandarin Oriental Hotels globally

·Great F&B discounts with us and in our London sister property; Mandarin Oriental Hyde Park, London

·Spa Discounts with The Spa at Mandarin Oriental

·Paid Volunteer Days

·Career growth opportunities: transfer to our sister properties worldwide, with 20+ openings in the next 5 years

·Working for a sustainable company, who is single use plastic free and source local sustainable ingredients

·8 Leadership Training Programs, for colleagues at all levels

·Season Ticket Loan and Cycle to Work scheme

·Free meals and laundry onsite

SUSTAINABILITY AT MANDARIN ORIENTAL MAYFAIR LONDON.

Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group.

We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day.

DIVERSITY & INCLUSION.

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate.

Everyone, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated. 

ELIGIBILITY TO WORK IN THE UK.

Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.