Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Ideally located on the charming Via Andegari, Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 36 beautifully appointed suites. Set in the heart of the city, only steps away from the world-renowned La Scala opera house, it inhabits four elegant 18th Century buildings in Milan's most prestigious district. Guests can discover exquisite dining in the beautiful setting of two-Michelin-starred restaurant Seta, run by acclaimed chef Antonio Guida, and enjoy the relaxed atmosphere of the Mandarin Garden, where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city's most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms.

About the job

Based at the Mandarin Oriental, Milan within Food & Beverage Division in Milan, the Director of Food & Beverage is responsible for overseeing and maximizing guest experience, quality standards and business performance of the Food & Beverage outlets.  The Director of Food & Beverage reports to the Hotel Manager.

As Director of Food & Beverage, you will be responsible for the following duties:

Major responsibilities

• Ensure the profitability, efficiency and creativity in each Food and Beverage outlets including banquet functions, outside catering events and in-room dining;
• Partner with Sales & Marketing to increase exposure and coverage of the Food & Beverage outlets in various local and international media;
• Analyse and control food and beverage cost in order to achieve financial targets;
• Plan menus, prices and promotional events for all Food & Beverage outlets in order to maximise revenue generating opportunities in liaison with the Executive Chef;
• Identify areas for improvement in service and food & beverage quality by reviewing various service quality audit reports, guest feedback from various channels as well as guest incident reports, and formulate action plans;
• Stay attentive to market trends in culinary arts, beverages and service style in order to induce creativity in the operation;
• Manage Food & Beverage outlet concept changes and renovations, as well as annual CAPEX planning and execution in liaison with the Executive Chef
• Maintain a team of well-trained and motivated colleagues in order to deliver a high level of service according to Group’s and international luxury hotel standards;
• Meet and greet all VIPs and influential clients and ensure there is follow-up on all discussed details;
• Work closely with all related departments within the hotel to maximise collaboration and efficiency.
• Perform any other reasonable duties as required by the Hotel Manager or General Manager from time to time.

Financial responsibilities

• Manage budget of the entire Food & Beverage Division, monitor and control the expenses and ensure that there is no substantial overrun of costs
• Accurately forecast financial performance
• Review constantly and control operational cost without reducing quality and guest experience.
• Work closely with Finance in reviewing financial performance regularly.

People & Culture responsibilities

• Lead the recruitment, training, and development of team members, in collaboration with the People & Culture department
• Build effective teams, and provide comprehensive development and succession plans for the division.
• Introduce effective training program across the division.

Health and Safety responsibilities

• Ensure the F&B Division is compliant to all Fire, Life, Health, Safety and Security standards adopted by the Group;
• To be aware of and comply with all F&B license related matters.
• To report any defects in the building or equipment according to the Hotel procedures.
• To ensure any related accidents to colleagues, guests or visitors are reported in accordance with Hotel procedures.

As Director of Food & Beverage, we expect from you:

• At least 5 years' experience in similar capacity, preferably with luxury hotel experience
• Strong expertise in operational strategy, project management, and human resources planning
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing business needs
• Maintains close connection with daily operations, ensuring standards of excellence are consistently upheld across all dining experiences
• Must have strong understanding of Food and Beverage financials including cost and par controls
• A strategic thinker with a pragmatic, hands-on approach to problem solving
• Excellent managerial and interpersonal skills
• Passion in customer service and hospitality industry
• Able to work under pressure
• International exposure will be an advantage
• Fluent in Italian and English, knowledge of other languages is a plus

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Competitive Salary, wages, and a comprehensive benefits package
• Meals available at our Employee Restaurant
• Complimentary Dry Cleaning for business clothes

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