Mandarin Oriental, Hong Kong is looking for a Director of Event Management to join our Catering Sales team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

The iconic Mandarin Oriental, Hong Kong is the epitome of contemporary luxury combined with Oriental heritage. Having delighted guests with award-winning services and impressive facilities for 60 years, it is a much-loved address for those seeking an exclusive sanctuary in the heart of the city. The hotel’s spacious rooms and suites offer magnificent views of the renowned Victoria Harbour and the city’s skyline. A collection of nine outstanding restaurants and bars, including two that hold Michelin Star status, a luxurious club lounge, a Shanghainese-inspired holistic spa, an indoor pool and a state-of-the-art fitness centre, make Mandarin Oriental, Hong Kong the quintessential “home away from home” for discerning leisure and business travellers alike.

About the job

Based at the Mandarin Oriental, Hong Kong within Catering Sales Department in Hong Kong, the Director of Event Management is responsible for the strategic planning, execution, and oversight of all events, ensuring exceptional guest experiences and seamless operations, while upholding the brand's luxury standards. The Director of Event Management reports directly to the Director of Commercial Strategy.

As Director of Event Management, you will be responsible for the following duties:

• Develop and implement strategic event plans, budgets, and sales targets for all meeting and event spaces, including banqueting, conferences, and special occasions

• Lead and motivate a high-performing team of event managers and coordinators, fostering a culture of excellence and continuous improvement

• Oversee the entire event lifecycle from inquiry to post-event follow-up, ensuring meticulous attention to detail in planning, execution and billing

• Collaborate closely with hotel departments particularly culinary, operations, sales & marketing to ensure seamless coordination and delivery of services

• Maintain strong client relationships, acting as the primary point of contact for key accounts and resolving any issues or concerns promptly and professionally

• Monitor market trends, competitor activities, and guest feedback to identify opportunities for innovation and improvement in event offerings.

• Ensure all events adhere to health, safety, and hygiene standards, as well as company policies and local regulations

• Manage vendor relationships and negotiate contracts to ensure high-quality service delivery from external partners

• Prepare and analyze financial reports, forecasting event revenues and expenses to maximize profitability

As Director of Event Management, we expect from you:

• Degree holder in Hospitality Management, Event Management or relevant discipline

• Minimum of 8-10 years relevant working experience and at least 3 years in managerial level or of similar capacity, preferably in luxury hotel

• Excellent written and spoken English, Cantonese and Putonghua

• Proven track record of successfully planning and executing a wide range of events, from intimate gatherings to large-scale conferences, banquets and outside catering

• Strong financial acumen with experience in budget management, forecasting, and revenue optimization.

• Strong communications and problem-solving skills with the ability to engage effectively at all levels of colleagues and guests

• Aggressive, confidence, self-motivate, positive thinking and able to work under pressure

Our commitment to you 

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Health & Colleague Wellness. Finding the right worklife balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. 

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