Mandarin Oriental, Doha is looking for a Director of Commercial Strategy to join our team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

About the job

Based at Mandarin Oriental, Doha within the Commercial Strategy Department in Doha, the Director of Commercial Strategy is responsible for setting the hotel’s strategic business direction by balancing financial objectives, managing sales segments and guiding the commercial strategies of the hotel. Works with General Manager, Director of Marketing Communications and Director of Revenue to develop and implement the hotels commercial strategy to maximize hotel revenues, market share performance and profits. Director of Marketing and Director of Revenue will report directly to the Director of Commercial Strategy. Responsible for maximizing revenue and profit associated with rooms, function space and total revenue as required. Position is accountable for all transient, group and catering segments and deployment, pricing, channel distribution and positioning. Identifies future revenue opportunities and effectively communicates strategies to the sales and marketing colleagues. Oversees the Revenue department and all the processes associated with them such as demand, revenue, forecasting, inventory management, channel management and proactive opportunity analysis. Oversees both the Revenue Department and the Marketing Department, including all processes associated with demand, revenue, forecasting, inventory management, channel management, proactive opportunity analysis, and marketing communications. The Director of Commercial Strategy reports to the General Manager.

As Director of Commercial Strategy, you will be responsible for the following duties:

• Together with Director of Marketing Communications and Director of Revenue Management, prepares the hotel’s annual budget and develops, implements and adapts the Annual Marketing Plan as market conditions fluctuate.

• Responsible for annual expenditure for all sales activities and control of the budgeted expenditure by a monthly forecast.

• Develops the business outlook and commercial strategy for the hotel and ensures the strategies conform to MOHG’s brand philosophies, guidelines and initiatives at all times.

• Provides strategic direction as it related to pricing, inventory, channel management and distribution of all market segments in accordance to MOHG’s brand guidelines.

• Proactively analyzes and communicates business trends and booking pace in comparison to the market, last year, forecast and budget.

• Analyzes competitive sets, price positioning, seasonality, mix and displacement on a weekly basis.

• Establishes and maintains effective and rational pricing strategies for all inventories and market segments.

• Oversees the annual pricing process for transient, group and catering rooms, function spaces and other areas as required.

As Director of Commercial Strategy, we expect from you:

• Senior School qualifications and Degree or Higher National Diploma equivalent in Hospitality Management.
• Minimum 10-year experience in Revenue Management
• Must have minimum 10-year experience in Sales with MOHG or another similar hotel company
• Leadership experience minimum of 10 years with experience in handling all sales segments
• Experience of minimum 5 years of managing large teams.
• Preferable to experience in the GCC.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• A competitive salary and benefits packages
• Transportation and Housing provided
• Relocation and Vacation Tickets

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