Daily review in-house high balance report and take appropriate actions, ensure all in-house guests account’s billing instruction are approved by Credit Department.
Ensure arrival guests list are printed three (3) days in advance and review the mode of payment.
To investigate customer’s credit worthiness by research through various available sources and to recommend credit approval or disapproval to management.
To maintain separate updated alphabetical credit file for each account containing all documentation related to the credit research.
To maintain separate updated alphabetical listings of approved credit accounts holdings and non-approved applications, and to circulate these listings to concerned departments.
To set continuously review credit limits for both in-house guests and city ledger accounts.
To systematically follow up on collection of outstanding accounts in a manner that will yield the best timely results while maintaining good relations with the customers.
To verify the accuracy of balances of accounts receivable.
To issue timely reminders and collection letters.
To report unfavourable information which may affect a customer’s credit standing so as to allow timely action.
To check daily which in-house guest balances exceed the house limit for appropriate follow up with guests.
To follow up on collection of return cheques; credit card chargebacks; skipper accounts; late charges; and guaranteed No-shows.
To investigate disputed charges and to follow up on queries by city ledger customers.
To handle all credit requests from in-house guests.
To issue credit cancellations to Front Office and Food and Beverage outlets.
To analyse trends in Accounts Receivable balances or significant changes in payment patterns to recap major collection problems for the monthly credit meetings.
To maintain on-going detailed documentation of all collection efforts by accounts for future analysis of a customer’s credit worthiness and to serve as support in the event of a bad debt write-off.
To recommend the writing-off of uncollectable accounts.
To supervise the activities of the Accounts Receivable staff including the formal preparation of collection schedules for bill collectors.
To train all involved employees such as Front Office Personnel and F&B Waiters/Waitresses to ensure continued adherence to established credit procedures.
To ensure all advance deposits are reconciled.
To assist in collection of outstanding debts on behalf of affiliated hotels when requested.
Ensure all check out bills are sent out within 24 hours to respective company.
Prepare month end journal, on debit note and credit note and ensure the total City Ledger balance tally with the General Ledger Control Account.
Attend all pre-conference meetings for big group function related to credit and liase with Front Office, Sales & Catering on settlement.
