Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it's not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

Scope of Position

The Credit Manager maintains proper credit procedures throughout the hotel in accordance with both local and corporate policies and procedures. He is also responsible to control and monitor prompt billing and collection of all accounts receivable items in order to maintain the lowest possible level of outstanding accounts at all times. Primarily responsible for the hotel debtor’s function: processing credit applications, invoicing, debt collection, AR cashiering, reconciliations and month-end requirements.

Responsibilities

• Work closely and communicating with Room Sales, Events, Front Office and Restaurants colleagues.
• Must have thorough knowledge of all policies and procedures as they relate to credit and receivables.
• Investigate fully all requests for billing and function as final authority over credit approval.
• Inspect all in-house accounts (PM and PX) to ensure adherence to the hotels’ credit policy; assist with the collection efforts of these accounts where necessary.
• Review all requests for credit facility and conduct company searches, credit inquiries and make recommendations for Management’s approval.
• Approve credit as per the hotel credit policy. Communicate approval or non-approval to the appropriate managers.
• Work closely with the appropriate managers to ensure all deposit requirements and are being met and that all clients either have approved direct billing or are fully pre-paid before their events.
• Ensure compliance with advance deposit policy.
• Pursue and collect delinquent accounts, as outlined in the Policy and Procedures manual.
• Notify the Assistant Director of Finance and/or Director of Finance on the status of uncollectible accounts.
• Ensure prompt and accurate billing of current and aged accounts with efficient follow-up procedures. Document all collection efforts in the client file on the standard template as per hotel policy.
• Maintain an up-to-date collection activity log for delinquent and uncollectible accounts.
• Maintain credit histories, original approved written requests for credit and other records for regular hotel accounts.
• Review the Guest Ledger High Balance Report daily and bring discrepancies to the attention of the Front Office Manager.
• Prepare month-end reports (i.e. Aging Report, Exceed Credit Limit Report, Bad Debt Review and other required reports) and selected accounts reconciliation as prescribed by policies and procedures for all receivable accounts including credit cards.
• Oversee the collections process for overdue accounts, working to resolve payment issues and disputes professionally and efficiently. Develop strategies to reduce the incidence of bad debts and improve collection rates.
• Ensure compliance with internal credit policies and relevant financial regulations. Stay updated on industry best practices and regulatory changes impacting credit management.
• Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.
• Perform any additional duties assigned by the Assistant Director of Finance and/or Director of Finance to include a participative role in the management of the department.

 Skills & Qualifications

• Diploma/Degree in Hotel Management and/or Accounting or equivalent.
• Minimum of 2-3 years’ experience as Credit Manager or Accounts Receivable Manager in a similar capacity in a luxury hotel. UAE and pre-opening experience preferred.
• Excellent knowledge of various PMS and POS Systems
• Strong understanding of credit management principles, financial analysis, and risk assessment. Excellent knowledge of Microsoft Office mainly Excel
• High managerial/supervisory skills to meet and focus on deadlines, planning ahead, result driven and also flexible
• Able to train and manage a team
• Must have a commitment to follow all local corporate policies and procedures as they relate to credit and receivables.
• Excellent verbal and written communication skills, with the ability to negotiate and resolve issues effectively with clients and colleagues.
• With the ability to address concerns and collaborate with various departments.
• Strong organizational skills and the ability to manage multiple tasks and deadlines efficiently.