Support, create and promote a climate of enthusiasm; maintain a work environment that promotes teamwork, performance, feedback, recognition, mutual respect and colleague commitment for achieving the goal (Colleague Engagement Survey) of the department as well as the hotel. Ensures departmental practices are compliant with company policies and legal requirements.
Assist Concierge Supervisor and Chief Concierge to identify any training needs and recommend effective training programmes to ensure service standards and colleagues’ knowledge are met with required standards.
Familiar with all Concierge’s Standard Operations Procedures and hotel’s policies and procedures. Responsible for conducting trainings in Concierge team. Make recommendation to Concierge Supervisor on operating procedures to ensure smooth operation when necessary.
Supervising the Bellboy, Doorman and Airport Representative’s day-to-day performance and proactively provide support and assistance whenever required.
Control the traffic flow of hotel entrances, particularly main entrances, and parking spaces’ availability if required.
Ensure the grooming standards is well maintained before starting/ during the shift duty and the grooming standards of Bellboy, Doorman and Airport Representative are always well maintained.
Always maintain a good work relationship with other departments .
Other ad hoc tasks and duties as required by Concierge Supervisor and Chief Concierge.
Job Requested:
Minimum of 2 years relevant position in luxury hotels.
Desire to serve and to provide excellent guest services.
A team player, be able to multi-task and remain composed at all times.
Able to communicate in spoken English and Mandarin
