Mandarin Oriental, Doha is looking for a Concierge Supervisor to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

About the job

Based at Mandarin Oriental, Doha within the Front Office Department in Doha, The Concierge Supervisor, in conjunction with the Assistant Chief Concierge, is responsible for supervising the concierge team to provide Five Star service to all guests and colleagues. It is the mission and intent of this position that the incumbent will keep the guest’s perspective in mind at all times and carry out the mission of the Rooms Davison. The Concierge Supervisor reports to the Concierge and Guest Relations Manager.

As Concierge Supervisor, you will be responsible for the following duties

• Oversee and manage shifts effectively to ensure a smooth and effective overall operation by guiding colleagues on and personally involving himself in all required aspects of the Reception.
• Provide direction and support to all Concierge colleagues at any time, particularly during the operational hours.
• Ensure that Mandarin Oriental, Doha’s grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care
• Handle guests’ complaints
• Help the Bell team when needed
• Attend and conduct meetings during absence or unavailability of management team.

As Concierge Supervisor, we expect from you

• Minimum 2 year of experience working in a 5-star hotel environment
• A minimum of 1 years of Concierge experience in a luxury hotel.
• Previous experience working in the Middle East Region is an advantage
• Strong commands of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex
• Effective verbal and written communication skills in English. Arabic is an advantage

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• A competitive salary and benefits packages
• Transportation and Housing provided
• Relocation and Vacation Tickets

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