Main Responsibilities

• Ensure all staff are fully aware of any special event taking place in the hotel and Abu Dhabi daily.
• Answers guest questions and handles guest requests in a polite and efficient manner such as giving information, making a reservation for a tour, a restaurant or transportation, providing directions, confirming flight, etc.  If needed, refer to requests from relevant staff to ensure customer satisfaction.
• Keeps updated of all information concerning the hotel services, local places of interest, restaurants, transportation, sport facilities, churches, shopping areas and all relevant information likely to be of guests’ interest to be able to answer guest requests and questions.
• To assist in maintaining the LQA standards within Concierge Department.
• To ensure that all employees report for duty punctually always wearing the correct uniform and name badge.
• To understand and strictly adhere to the Hotel’s Employee rules & regulations.
• Assist in the training of the employees & ensuring that they have the necessary skills to perform their duties with the maximum levels of productivity and efficiency.
• Ensure teamwork, communication & networking between the team member at the best level all the time and find ways to improve.
• Review the daily transportation tasks and welcome all arrival guests by hotel limousine.
• Evaluate Associates accordingly and discuss their performance constructively
• Manage Associates duty rosters and Monthly Time and attendance.
• Monitor Cash floats with spot checks to encourage consistent and accuracy in the department

Competencies

• Previous experience in the same role in a luxury hotel is preferred, resort experience will be a plus
• Familiarity with location, neighbourhood, and local attractions, including restaurants, bars, and nightlife
• Supervisory and leadership skills
• Additional language will be an advantage