Attend to guest’s request for travel and transport arrangements, air ticketing/sightseeing tours, lost luggage inquiries and other reasonable Concierge duties and services
Do outside errands / taking of guests to destinations (eg clinic /shops etc)
Well informed on all activities within hotel
Handle mail & postal enquiries
Handle incoming and outgoing items both for hotel and city guests
Co-ordinate with Front desk colleagues for the fast removal of baggage from rooms and upon arrival
Supervise and ensure that the front driveway is free of traffic congestion and car valet services are of highest standard
Maintain complete and readily accessible files and records necessary for effective operations and future references
Oversee the Baggage and Doormen Team in ensuring that proper arrival and departure standards are provided to all guests
Participate and be actively involved in Les Clefs d’Or activities to ensure good connections and network of information are maintained and enhanced
Update and disseminate information about the Arts, Culture & Entertainment activities, shopping and places of interest in Singapore so as to provide guests with accurate information and capability in securing tickets or admission for guests to these activities
Address special guest preferences and ensure this information is communicated to be recorded in guest history profiles
Well-versed with Mandarin Oriental Hotel Group goals and information.
Excel in delivering Legendary Quality Experience to all guests while attending to their needs and requests. Provide superb recommendation for wine and dine, entertainment, tourist attractions, airline ticketing, arts and any other information.
The Guest Services Executive will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences.
The F&B Executive is responsible to assist Managers to ensure a smooth operation. He/She will have to respond proactively to guest queries and to ensure guest's satisfaction are met at all time.
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