CONCIERGE, FRONT OF HOUSE
4 on, 4 off – 12-hour shifts 

Mandarin Oriental, Hyde Park is looking for a Concierge to join our Front of House team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

As Concierge at Mandarin Oriental Hyde Park, London, you will be responsible for:

• Responding to guest requests via email and telephone professionally efficiently, confirming completion of tasks to the guests.
• Demonstrating a refined knowledge of the city and its surroundings in order to enhance the guest experience and provide recommendations on restaurants, bars, theatres, and tailored guest activities in and around London.
• Ensuring consistent handovers are received and given, to keep team informed of important guest updates and requests.
• Creating complex and entertaining itineraries and excursions for guests during their stays.
• Working closely with the Door and Luggage team, handling arriving and departing guests efficiently and providing a seamless guest experience at all times.

As a Concierge, you will be working on a 4 on, 3 off, 3 on, 4 off shift rotation of 12-hour shifts (including weekends and bank holidays).

To be a successful Concierge candidate, you must have previous Concierge experience in a 5* hotel and excellent knowledge of the London and surrounding areas. You will display exceptional emotional intelligence and attention to detail and will be comfortable using various systems such as Go Alice, HotSOS, Alliants and other Hotel Management Systems.

In return, you will receive an array of iconic benefits, such as:

• Complimentary & discounted stays at our beautiful properties across the Group
• Access to discounts and deals with over 100 popular high street retailers, including discounted gym memberships and travel deals
• Westfield Healthcare cash plan (Level 2 complimentary), children added at no extra cost
• Colleague Experience Stay in-house with breakfast included upon completed probation
• 50% F&B & Spa discount
• Fantastic learning and development opportunities for all levels of staff
• Excellent career progression with an iconic, luxury, global hotel brand
• Friends & Family hotel rate and Spa discount
• 1 paid Charity Day per year to dedicate to a charity of your choice
• Season ticket loan & cycle to work scheme
• Generous recruitment referral bonus
• Free lunch on duty & uniform dry-cleaning services
• Increased holiday entitlement with Length of Service, up to 33 days off
• Subsidized podiatry sessions with our incredible Bastien pedicurists
• Free Life Insurance benefits whilst in service
• Company pension plan
• Access to Hospitality Action’s Employee Assistance Programme
• Employee Recognition Programmes
• Social, wellbeing, charity, and sporting events throughout the year

ELIGIBILITY TO WORK IN THE UK: Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.