Preferred Language

Home
Art, Painting, Adult, Female, Person, Woman, Modern Art, Male, Man, Anime

Concierge Agent

  • 542543
  • Rooms
  • Full time
  • Mandarin Oriental Downtown, Dubai

Mandarin Oriental Downtown, Dubai is looking for a Concierge Agent to join our Concierge team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

About the job

Based at the Mandarin Oriental Downtown, Dubai within the Concierge Department in Dubai, the Concierge Agent is responsible for providing five-star services to all guests and colleagues. The Concierge Agent will be creative and accommodating to all of the guest’s needs and requests. Concierge Agent reports to Chief Concierge.

As a Concierge Agent, you will be responsible for the following duties:

  • Engage guests in meaningful conversations to identify preferences and anticipate their complete needs for a personalized and successful experience.
  • Assist with booking and organizing travel, entertainment, dining, and cultural activities while providing clear and accurate directions and transportation options.
  • Maintain detailed records of guest requests and bookings using concierge software, and communicate key updates and challenges with management and colleagues.
  • Possess deep local knowledge of Dubai, including transportation, dining, nightlife, shopping, arts, and cultural venues, ensuring all recommendations are personal and well-informed.
  • Ensure guest satisfaction throughout the stay by delivering service aligned with MOHG Legendary Quality Experiences (LQEs) and responding effectively to all requests and complaints.
  • Foster collaboration, participate in team meetings, and act as a role model with strong communication, empathy, and commitment to service excellence.

As a Concierge Agent, we expect from you: 

  • Holds a senior school qualification or equivalent; Clefs d’Or membership is a plus.
  • Has a minimum of 3 years’ experience in a 5-star hotel environment, with at least 2 years in Concierge, Guest Relations, or Front Office roles.
  • Previous work experience in Dubai is essential.
  • Proficient in Microsoft Office, PSMS, Alice, and other relevant front office systems.
  • Excellent English communication skills; additional language skills such as Arabic are preferred.
  • Strong customer service orientation, interpersonal and organizational skills, with the ability to multitask, prioritize, and work flexible shifts in a fast-paced environment.

Our commitment to you

  • Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
  • MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
  • Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
  • Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.
  • Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.

We’re Fans. Are you?

Apply Now

Not You?

Thank you

Guest Relations Agent

Mandarin Oriental Downtown, Dubai 542542 Dubai Dubai United Arab Emirates Dubai Rooms Front Office, Non-Management (Experienced) Full time
We seek for an enthusiastic and proactive Guest Relations Agent to ensure exceptional guests' stay in the Hotel. If you are a service-oriented professional with passion for luxury hospitality and ready to contribute to the success of the Hotel, we...

Front Desk Agent

Mandarin Oriental Downtown, Dubai 542541 Dubai Dubai United Arab Emirates Dubai Rooms Front Office, Non-Management (Experienced) Full time
We seek for dedicated and meticulous Front Office professional to join our dynamic pre-opening team. If you are a service-oriented individual with passion for luxury hospitality and ready to contribute to the Hotel's success, we invite you to apply.

Assistant Guest Services Manager

Mandarin Oriental Downtown, Dubai 542540 Dubai Dubai United Arab Emirates Dubai Rooms Front Office, Management (Manager) Full time
We seek for a dedicated Assistant Guest Services Manager to assist Chief Concierge in ensuring smooth operations of concierge team. If you are the dynamic and committed professional we are looking for, we love to hear from you.

Sign up for Job Alerts

Please indicate your department, category and hotel preferences and we will email you regular job alerts.

Not You?

Thank you