COMMUNICATIONS MANAGER

Mandarin Oriental, Kuala Lumpur is looking for a Communications Manager to join our Marketing Communications team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Kuala Lumpur is a luxurious urban resort located in the heart of Kuala Lumpur and enjoys an unrivalled location next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious Suria KLCC mall. 

About the job

Based at the Mandarin Oriental, Kuala Lumpur / within the Marketing Communications Department in Kuala Lumpur, the Communications Manager is responsible to assist the Director of Communications in all matters relating to public relations, marketing, social media and other marketing communication issues to achieve a maximum level of publicity for the hotel in its efforts to be recognized as the premier luxury hotel in Malaysia. The Communications Manager reports to the Director of Communications.

As Communications Manager, you will be responsible for the following duties:

• Assist the Director of Marketing Communications in creating marketing strategies that build brand recognition

• Create new releases on F&B / hotel’s new products / services / packages, appointments of key personnel, newsworthy stories and ensure they are released on time

• Maintains regular contact with local press and initiate media coverage for hotel promotional activities to increase visibility and regular exposure across multiple mediums ie print, digital (edm, website), social media

• Plan and execute press reviews for F&B and Spa

• Monitor, analyze & communicate PR results on a monthly basis and compile for distribution to EXCOs, DHAs and DHBs

• Leverage existing relationships and cultivate new contacts within business and industry media

• Handles film / photography requests with approval from the Director of Marketing Communications and ensure appropriate credit for hotel is accorded

• Meet with visiting press personnel and provide information, tour of hotel facilities and services and attending to hotel / city request as and when required or in the absence of the Director of Marketing Communications

• Write copy for all initiatives including marketing, sales & internal communications

• Work with Senior Art Designer and ensure adherence to MOHG CID guidelines for all marketing and operational materials

• Work with Senior Art Designer to create visually compelling and shareable graphics that are on brand and on message

• Work with the Assistant Digital Marketing Manager to prepare and present a viable social media content strategy that will support the delivery of the hotel’s strategic aims that strive to achieve high level of engagement among fans / followers on Facebook, Twitter, Instagram, Sina Weibo and WeChat

• Execute the approved social media content strategy plan

• Consolidate accurate information of products and services prior to updating on any social media platform

As Communications Manager, we expect from you: 

• Minimum 3 years marketing experience in hotel or media agency, or corporate marketing or related field

• Ability to develop creative and engaging communications content and activities

• Critical thinking, or the ability to analyze situations or statements and determine their validity

• Analytical skills and interest in what that data can reveal about behavior and efficacy of various marketing approach

• Versatile in using print-based and technology-driven communications channels

• Knowledgeable in advertising and promotions

• Excellent media contacts

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• EPF (Employees Provident Fund) contributions (higher than the norm)

• SOCSO (Social Security Organisation) & EIS (Employment Insurance System)

• Public holiday entitlement based on Malaysian calendar

• Exceptional rest area & colleagues engagement activities.

We’re Fans. Are you?