Cocktail Waiter, Food & Beverage

SHIFT PATTERN (30 hours, 3 days per week Thur-Sat)

Mandarin Oriental Mayfair is looking for a Cocktail Waiter to join upcoming live music Lounge team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Mayfair, London is situated on Hanover Square, Mayfair’s oldest square recently re-born, the hotel will provide a calming, discreet sanctuary for hotel guests, while delivering a contemporary and vibrant atmosphere in the public spaces.

About the job

Based at Mandarin Oriental Mayfair our soon to open live music lounge will set the new standard for the city, a space defined by music. As a Cocktail Lounge Waiter, you will be apart of a team where every detail will be designed with grace, elegance and electricity. You will work in an environment where discretion meets vibrancy, and guests will feel transformed by the power in each note. We are looking for someone who is ready to step into the next era of London nightlife. An individual with a genuine passion for elevated refined service, guest connection, and creating unforgettable moments.

As a Cocktail Waiter at Mandarin Oriental Mayfair, you will be responsible for:

• Deliver impeccable, intuitive service with confidence and warmth, embodying our brand philosophy and consistently creating Legendary Quality Experiences for every guest.
• Maintain expert knowledge of all food and beverage offerings, guiding guests through the menu with sophistication, flair, and a personalised touch.
• Adapt seamlessly to the rhythm of the lounge, attuned to ambience, pace, and guest mood, adjusting service style in response to live performances and the needs of a discerning, high-profile clientele.
• Curate memorable guest experiences by actively contributing to the atmosphere of the lounge, ensuring every moment feels effortless, elevated, and unforgettable.
• Oversee service flow during peak hours and high-profile evenings, maintaining a composed and polished presence while ensuring seamless coordination with the Manager and wider team.
• Support and mentor junior team members, fostering a culture of excellence, collaboration, and pride in every detail.

As a Cocktail Waiter, you will be working on Thursday, Friday and Saturday, 30 hours a week.  

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• 1 paid Charity Day per year to dedicate to a charity of your choice
• Increased holiday entitlement with Length of Service, up to 33 days off
• Access to Hospitality Action’s Employee Assistance Programme

SUSTAINABILITY AT MANDARIN ORIENTAL

Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set by the Global Sustainable Tourism Council.

We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day.

DIVERSITY & INCLUSION

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate.

All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.

ELIGIBILITY TO WORK IN THE UK

Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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