Main responsibilities:

• Maximize Guest Loyalty and Guest Satisfaction in daily operation
• Ensure Legendary Quality Experience (LQE) standards are fully implemented, maintained, and executed to meet and exceed guests’ expectations
• Provide recommendations for wine and dining      
• Ensure the beverage and self-service stations are properly set with sufficient stocks
• Maintain neatness and cleanliness of the Mandarin Club Lounge
• Set up the Breakfast buffet and prepare the lounge for breakfast service.
• Seat the guest and provide excellent service for breakfast and drink service.
• Set up the buffets on time and replenish them if necessary.
• Clear and reset the tables.
• Prepare and serve drinks and cocktails.
• Keep the pantry and lounge in perfect condition.
• Clean the operating equipment if there is no steward in the afternoon/evening.
• Serve welcome drink when there is a check-in.
• Collect the afternoon and evening buffet set-ups from the kitchen and return the leftovers.
• Counts the operating equipment.
• Collect the orders from the storeroom.
• Prepare the operating equipment daily for the service.
• Bring down the dirty linen to the linen room.
• Order and collect clean linen.

Skills & Qualifications:

• Previous experience in the same role in a luxury hotel is preferred, resort experience will be an advantage
• Fluent in English, additional language will be a benefit
• Initiative with good customer service skills
• Related working F&B experience in hotel/restaurant is a must
• Enjoy interacting with guests and meeting new people
• Good communication and interpersonal skills, team player
• Dynamic and energetic