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Chief Concierge

  • JR-00620
  • Concierge
  • Full time
  • Permanent
  • Mandarin Oriental, Macau
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  • Provide guests access to all that Macau has to offer
  • Offer a warm, sincere and personalized welcome to all guests
  • Create special conversations with guests, which identify personal preferences in order to record in each guest’s profile history
  • Have an in depth knowledge of directions, travel time, cost and various forms of transportation
  • Maintain a constantly updated database with extensive information about city highlights
  • Maintain a consistent and sufficient level of brochures, maps and handouts
  • Maintain a daily sheet (via software) of all guest requests, reservations and confirmations for guests
  • Be knowledgeable of all in-house and arriving guests
  • Be aware of all daily events in the hotel and the city
  • Arrange tickets for ferry, theatre, sporting events and local attractions
  • Make and confirm dining reservations
  • Arrange for package delivery and pickup for guests
  • Provide guests with a confirmation card for dining reservations, transportation, theatre tickets.
  • Communicate all important details to management and colleagues
  • Provide a daily list to the Director of Front Office or Manager On Duty of transportation reservations
  • Maintain a clean, neat and organized desk
  • Act as a guide when guests ask for direction and physically assist them to their destination within the hotel
  • Provide clear directions for all guests travelling outside the hotel
  • Respond to all guest needs and requests
  • Other activities as deemed appropriate by the Director of Front Offices
  • Train, coach and support the concierge, bellmen, doormen, page boys, valet parkers and airport representatives
  • Perform any tasks as assigned by the Management

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