Duties and Responsibilities

• Provide guests access to all that Macau has to offer
• Offer a warm, sincere and personalized welcome to all guests
• Create special conversations with guests, which identify personal preferences in order to record in each guest’s profile history
• Have an in depth knowledge of directions, travel time, cost and various forms of transportation
• Maintain a constantly updated database with extensive information about city highlights
• Maintain a consistent and sufficient level of brochures, maps and handouts
• Maintain a daily sheet (via software) of all guest requests, reservations and confirmations for guests
• Be knowledgeable of all in-house and arriving guests
• Be aware of all daily events in the hotel and the city
• Arrange tickets for ferry, theatre, sporting events and local attractions
• Make and confirm dining reservations
• Arrange for package delivery and pickup for guests
• Provide guests with a confirmation card for dining reservations, transportation, theatre tickets.
• Communicate all important details to management and colleagues
• Provide a daily list to the Director of Front Office or Manager On Duty of transportation reservations
• Maintain a clean, neat and organized desk
• Act as a guide when guests ask for direction and physically assist them to their destination within the hotel
• Provide clear directions for all guests travelling outside the hotel
• Respond to all guest needs and requests
• Other activities as deemed appropriate by the Director of Front Offices
• Train, coach and support the concierge, bellmen, doormen, page boys, valet parkers and airport representatives
• Perform any tasks as assigned by the Management