Provide leadership and support for Café Restaurant colleagues.
Train, evaluate and schedule Café Restaurant colleagues in accordance with the standards of the company policies and guidelines.
Ensure the profitability, efficiency and creativity in the Café Restaurant.
Develop and implement system for checking maintenance of tabletop supplies through staff side work duties.
Create side work schedules for all positions. Ensure compliance and follow through.
To supervise the maintenance and cleanliness of the Café Restaurant at all time
Use the Colleague Handbook in understanding the consistent way of Communicating Rules & Regulation to our Team.
Plan menus, prices and promotional events for Café Restaurant in order to maximize revenue generating opportunities.
Identify areas for improvement in service and food & beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and formulate action plans.
To encourage proactive, efficient and effective inter-departmental communication in order to promote a climate of teamwork and enthusiasm.
To conduct and assist colleagues counseling and disciplinary procedures in accordance with Mandarin Oriental, Taipei procedures.
To ensure that Mandarin Oriental, Taipei’s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care.
To carry out annual appraisals on all colleagues using the Mandarin Oriental Hotel Group Performance and Development System PROFILE.
To ensure that the Fire Life Health Safety and Security company standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit.
To ensure customer satisfaction from arrival to departure in accordance to standards and procedures manual and the Legendary Quality Experience (LQE) as well as our MO PILLARS.
Maintain a team of well-trained and motivated colleagues in order to deliver a high level of service according to Group’s and international luxury hotel standards.
Meet and greet all VIPs and influential clients and ensure there is follow-up on all discussed details.
To liaise with the Training Manager on departmental learning and development needs.
To schedule all colleagues to maintain the service standards of Mandarin Oriental while operating within budgeted labor cost guidelines.
To ensure proper care, security and maintenance of hotel equipment through proper supervision of service personnel.
To attend and participate in all required meetings on a regular basis.
To conduct regularly departmental meetings and to provide a regular forum for improving departmental communication.
Ensure accuracy of all menus: current, correct, spelled correctly, clean and presentable.
Ensure menu descriptions are up to date and distributed appropriately.
Perform any other reasonable duties as required by the Outlet Manager from time to time.
Deputizes the Manager in his/her absence.
Requirement
Bachelor's degree or diploma degree or equivalent educational degree.
Taiwan citizen or eligible to work in Taiwan.
Minimum 4 years of work experience in 5-star luxury hotel.
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