Mandarin Oriental, Taipei is looking for a Assistant Restaurant Manager to join our Food & Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Taipei, with a prime location in Taipei’s most established business district, is poised to deliver a new era of luxury hospitality on opening. The hotel’s 303 comfortable and luxurious rooms and suites, are elegantly designed with classic inspiration and contemporary touches, and are the most spacious in the city.  Six restaurants and bars showcase innovative and superlative cuisine, while the spacious spa introduces the Group’s awarding-winning spa concepts together with holistic signature treatments and a range of wellness programmes. In addition, the diverse meeting and event spaces bring a level of sophistication and elegance to any occasion.

As Assistant Restaurant Manager, you will be responsible for the following duties: 

• Provide leadership and support for Café Restaurant colleagues
• Train, evaluate and schedule Café Restaurant colleagues in accordance with the standards of the company policies and guidelines
• Ensure the profitability, efficiency and creativity in the Café Restaurant
• Develop and implement system for checking maintenance of tabletop supplies through staff side work duties
• Create side work schedules for all positions. Ensure compliance and follow through
• To supervise the maintenance and cleanliness of the Café Restaurant at all time
• Use the Colleague Handbook in understanding the consistent way of Communicating Rules & Regulation to our Team
• Plan menus, prices and promotional events for Café Restaurant in order to maximize revenue generating opportunities
• Identify areas for improvement in service and food & beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and formulate action plans
• To encourage proactive, efficient and effective inter-departmental communication in order to promote a climate of teamwork and enthusiasm
• To conduct and assist colleagues counseling and disciplinary procedures in accordance with Mandarin Oriental, Taipei procedures
• To ensure that Mandarin Oriental, Taipei’s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care
• To carry out annual appraisals on all colleagues using the Mandarin Oriental Hotel Group Performance and Development System PROFILE
• To ensure that the Fire Life Health Safety and Security company standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit
• To ensure customer satisfaction from arrival to departure in accordance to standards and procedures manual and the Legendary Quality Experience (LQE) as well as our MO PILLARS
• Maintain a team of well-trained and motivated colleagues in order to deliver a high level of service according to Group’s and international luxury hotel standards
• Meet and greet all VIPs and influential clients and ensure there is follow-up on all discussed details
• To liaise with the Training Manager on departmental learning and development needs
• To schedule all colleagues to maintain the service standards of Mandarin Oriental while operating within budgeted labor cost guidelines
• To ensure proper care, security and maintenance of hotel equipment through proper supervision of service personnel
• To attend and participate in all required meetings on a regular basis
• To conduct regularly departmental meetings and to provide a regular forum for improving departmental communication
• Ensure accuracy of all menus: current, correct, spelled correctly, clean and presentable
• Ensure menu descriptions are up to date and distributed appropriately
• Perform any other reasonable duties as required by the Outlet Manager from time to time
• Deputizes the Manager in his/her absence

As Assistant Restaurant Manager, we expect from you: 

• Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred or equivalent educational degree
• A minimum of 5 years of experience working in a 5-star hotel environment, including 2 years in Food & Beverage Division
• Local national is preferred or eligible to work in Taiwan
• Mandarin speaking is required

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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