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Butler (Club Lounge)

  • 541135
  • Rooms
  • Full time
  • Mandarin Oriental, Singapore

Job Responsibilities:

  • Excels in delivering Legendary Quality Experience to all guests.
  • Supports the food and beverage and rooms operations at the club lounge.
  • Reviews arrivals and ensures preferences and needs are met.
  • Meets, greets and escorts guests into their assigned room ensuring that all services are extended promptly and efficiently.
  • Offers welcome refreshment, packing and unpacking, laundry, shoe-shine services and all other guests’ needs and requests.
  • Provides recommendation for wine and dine, entertainment, tourist attractions, concierge services and information.
  • Curates MOWOW experiences for guests, resolves guest feedback, serves daily amenities.
  • Cooperates closely with the in-room dining and housekeeping team to ensure a seamless private dining and cleaning experience.
  • Acts as a link for guests with all other areas of the hotel. Promptly answers any guest calls and emails and communicates with respective departments.
  • Addresses any security incidents and complaints to the Head Butler and reacts proactively when suitable and appropriate.
  • Familiar with room amenities, layout of categories of rooms, facilities and services available in the hotel.
  • Promotes and upsells a higher category of room and hotel food and beverage outlets.
  • Offers assistance for departure arrangements and provides fond farewell.
  • Maintains a friendly rapport with all guests to ensure repeat business and goodwill.
  • Well-versed with Mandarin Oriental Hotel Group goals and information.

Job Requirements:

  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma in Business/Hospitality/Tourism/Hotel Management or equivalent.
  • Good communication and interpersonal skills
  • Enjoys interacting with guests and working in a fast paced environment
  • Candidate must be able to work rotationary shifts, weekends and holidays

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