Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide Clientele.  

Further product enhancements, the stunning location, young and talented Colleagues inspired by enthusiastic leaders, MOHG culture, level of standards, sensible approach to sustainability, and innovation will enable us to attract always more high-end expert travelers, becoming leaders in the market also for exclusive private events, consequently increasing steadily ADR and profitability. 

Duties and responsibilities:

• Assist guests with car doors upon their arrival 

• Offer guests a warm “Welcome” and a sincere “Farewell” 

• Able to exert physical effort in placing, removing and transporting guest luggage 

• Deliver upon check-in and remove luggage upon check-out from guests’ rooms 

• Handle luggage promptly and safely 

• Maintain the cleanliness of the driveway and entrance 

• Handle delivery and storage of guests’ items and baggage 

• Park safely the guests’ cars in the resort’s parking lot 

• Check arrival and departure reports to anticipate the guests’ needs 

• Be familiar with the room’s products and services that are offered, including IT equipment 

• Perform Mandarin Oriental’s standards in accordance with Legendary Quality Experience’s principles 

• Perform all the duties as deemed appropriate by management 

Requirements:

• Full proficiency in English and Italian; an additional language is preferred 

• Minimum of 1-year-experience in a 5-star luxury hotel 

• Valid Driving Licence