Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Bellman to join our Concierge Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Concierge Department, the Bellman is responsible for assisting the guests with their luggage upon arrival and departure according to our service standards to ensure guest satisfaction. The Bellman reports to the Chief Concierge/ Assistant Chief Concierge.

As a Bellman, you will be responsible for the following duties:

• Welcome the guests upon their arrival in a friendly and caring manner according to the Emirates Palace Mandarin Oriental standards and assist them with the delivery of the luggage to the room in an efficient and timely manner
• Escort guests to the room. For the first time guests, explain hotel services. To provide further explanation of facilities in the room to ensure guest comfort during the length of their stay
• For regular guests, if appropriate, maintain a friendly and caring conversation
• Keep abreast on hotel products and services as well as on tourist and business traveling information that may be of any interest to our guests
• Handle guest requests in a polite and efficient manner, refer requests to relevant department if needed to ensure customer satisfaction
• Collect luggage from guest rooms and keep it in a secure area until guests’ departure 
• Maintain visibility in the lobby entrance area and help guests when seeing them carrying the luggage on their own
• Upon request, to store guest luggage into the luggage storage room. Handle all luggage with care

As a Bellman, we expect from you: 

• Previous experience in the same role in a luxury hotel is required, resort experience is a plus
• Passionate about hospitality and guest service 
• Engaging, helpful and friendly, positive attitude

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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