Mandarin Oriental, Muscat 

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events. 

For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combines the Group’s legendary service, world-class amenities and sweeping sea or mountain views. We are looking for new fans who are interested and would enjoy being a part of the Mandarin Oriental Muscat team.

Scope of Position

The Bellboy is responsible for achieving guest satisfaction by creating a delightful arrival and departure experience, which includes escorting guests to their destination, handling, delivering and storing of guests’ luggage, communication of information and handling guest requests.

Responsibilities

· Act as a hotel “ambassador” at all times.

· Deliver luggage to the guest room within 7 minutes.

· Ability to exert physical effort in placing, removing and transporting guest luggage.

· Deliver messages, packages and facsimiles within 7 minutes of receipt.

· Deliver newspapers to all guest rooms.

· Remove luggage from guest rooms upon check out

· Answer department telephone within 4 rings, using correct salutations and telephone etiquette.

· Deliver items to guestrooms promptly to include: Messages, Mail & Faxes, Packages, Flowers, Sundry items requested by guests, and Gift items & Amenities

· Polish brass luggage carts and maintain cleanliness of carts.

· Ability to perform job functions with minimal supervision.

· Ability to work cohesively with other departments and colleagues as part of a team.

· Ability to be flexible as the job changes.

· Obtain department keys and radio / phone; ensure security of such.

· Be familiar with the entire room product including IT&T equipment

· Be familiar with all hotel services including spa and dining.

· Initiate contact with guests entering the hotel.

· Approach guests needing assistance.

· Ability to ensure security of guestroom access.

· Ability to understand guest inquiries and provide responses.

· Ability to focus attention on guest needs, remaining calm and courteous.

· Actively listen and communicate specific guest requests accurately to the Concierge, Reception and Telecommunications colleagues to ensure complete follow up

· Ability to promote positive relations with all individuals who approach the Bell Stand and by telephone

· Assist Door Person with unloading and loading of vehicles.

· Collect and record guest preferences.

· Follow requirements in terms of logbooks, control sheets, etc.

· Other duties as deemed appropriate by the Chief Concierge and Assistant Chief Concierge

· Ability to work flexible hours, including weekends, holidays and evenings.

· Provide guestroom and hotel tours.

· Assist Concierge Colleagues with guest requests and services, including retrieval of theatre tickets, flowers and other items as requested.

· Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.

· Follow all the FLHSS&E requirements and procedures