Mandarin Oriental, Guangzhou is looking for a Bellboy Captain to join our Front Office team.

Do you want to deliver the exceptional? Work in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a Fan of the exceptional, every day, everywhere.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for crafting time-enriching experiences that transform the ordinary to the exception and guests to fans.

Located in Guangzhou’s Tianhe CBD and designed by tonychi studios, Mandarin Oriental, Guangzhou offers spacious guestrooms, suites and stylish service apartments. Diverse dining choices include Two MICHELIN Stars Jiang by Chef Fei, MICHELIN-Selected Restaurant Ebony, The Mandarin Cake Shop and The Loft. The Spa at Mandarin Oriental, Guangzhou was awarded five-star recognition by Forbes Travel Guide and offers visitors peace and tranquillity in nine private treatment rooms.

 

About the job

Based within the Front Office in Guangzhou, the Bellboy Captain is responsible for overall guest satisfaction by creating delightful communications with guests in accordance with the objectives, performance and quality standards established by the hotel. Also require to react in emergency situations. The Bellboy Captain reports to the Concierge Supervisor.

 

As Bellboy Captain, you will responsible for the following duties:

• Continually proactively find ways to improve the scores of all audits related to the department.
• Familiar with Concierge’s Standard Operations Procedures and hotel’s policies and procedures.
• Always stationed at hotel lobby / hotel entrances/ doors to proactively offer assistance to guests whenever possible and even when passing by.
• Know the services, facilities, events in the hotel and be able to refer the guest to Concierge for any inquiry of hotel services.
• Be ready for every day’s expected flow of guests (arrivals, departures) and hotel’s events..
• Handle luggage (arrival, departure, storage, hold for collection) and parcel/ mails/ message/ facsimile handling, outgoing and incoming, (in house, hold for collection, on-day arrival, check-out, no booking etc) efficiently and in accordance with company’s policy and procedure as well as standards.
• Ensure luggage carts are always clean and neat in appearance.
• Always maintain a good work relationship with other departments.

 

As Bellboy Captain, we expect from you:

• Desire to serve and to provide excellent guest services.
• A team player, be able to multi-task and remain composed at all times.
• Able to communicate in spoken English and Mandarin.

 

Our Commitment to you

Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Competitive Benefits Package.

We’re Fans. Are you?

 

广州文华东方酒店现诚聘行李员领班加入前厅部团队。

你是否渴望成就卓越？是否期望与团队协作取得成功，彰显诚信与尊重，并肩负责任？是否秉持不断成长的信念？我们诚邀你一同不懈追求，卓尔不凡。

文华东方是一家屡获殊荣的酒店集团，拥有及管理全球享负盛名的酒店、度假酒店及酒店管理式住宅，遍布全球最受欢迎的目的地，并拥有强大的发展前景。文华东方酒店集团为宾客提供融合东方魅力的21世纪奢华体验，凭借打造全球多个备受瞩目的项目而日益受到广泛认可。最为人称道的是，文华东方酒店集团致力于打造丰盈时光的体验，将平凡转变为卓越，将宾客转化为粉丝。

广州文华东方酒店位于广州市天河中央商务区核心地段，由季裕棠设计师事务所设计，提供广州城中宽敞的客房体验。酒店的米其林二星粤菜餐厅江-由辉师傅主理、米其林指南入选餐厅悦铂尼、文华饼店和The Loft酒吧为宾客提供了丰富的餐饮选择。蝉联福布斯旅游指南五星水疗奖的水疗中心环境典雅舒适，是这座喧嚣都市中沉思遐想和探索发现的世外桃源。

 

关于职位

该职位位于广州文华东方酒店前厅部，行李员领班负责通过与客人愉快的沟通以保证与酒店标准一致的整体客户满意度。同时需要在紧急情况下作出及时的反应。行李员领班向礼宾主管汇报。

 

作为行李员领班，你将负责以下职责：

• 持续主动地寻找方法来提高与部门相关的所有审计的分数。
• 熟悉礼宾部的标准操作程序以及酒店的政策和程序。
• 始终驻扎在酒店大堂/酒店入口/门口，尽可能主动向客人提供帮助，甚至在经过时。
• 了解酒店的服务、设施、活动，并能将客人介绍给礼宾部询问酒店服务。
• 为每天预期的客人流量（到达、离开）和酒店活动做好准备。
• 负责按照计划时间或上级指示升/降旗。
• 根据公司的政策和程序以及标准，高效地处理行李（到达、离开、储存、托收）和包裹/邮件/信息/传真处理、发送和接收（内部、托收、当天到达、退房、无预订等）。
• 确保行李车的外观始终干净整洁。
• 在开始工作前/轮班期间，确保仪容整洁
• 始终与其他部门保持良好的工作关系。

 

作为行李员领班，我们期望你具备以下能力：

• 拥有较强的服务意识。
• 沉着冷静，能随机应变多项工作，有团队精神。
• 良好的中英文沟通及书写能力。

 

我们对你的承诺

学习与发展：你的成功就是我们的成功。我们为你量身定制专属的学习与发展计划，助力你在职业生涯的各个阶段持续成长。

Mostay酒店入住福利：努力工作的同时，也需要适时放松。作为#MOfamily文华东方酒店集团的一员，无论你身在何处，都可以选择入住我们集团的酒店。MOstay福利为你及你的亲友提供酒店免费住宿和优惠房价。

员工健康：平衡工作与生活至关重要。我们关注你的身心健康，并在全球范围内为所有员工提供多种健康福利和康养体验。

退休计划：你的付出，我们定当回报。我们根据你的服务年限和职位，提供不同的退休计划。

极具竞争力的福利待遇。

We’re Fans. Are you?