Mandarin Oriental Hotel Group

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Bodrum

A stunning resort overlooking the Aegean Sea, Mandarin Oriental, Bodrum is where dreams come true. A luxury 5-star hotel retreat with two private beaches and excellent leisure facilities, we invite you to lie back, relax and savour the moment. With an idyllic location in Paradise Bay, we offer a seductive blend of style, serenity and 5-star comfort. With a range of gourmet restaurants, relaxing spa and choice of rooms, suites and villas, our unique resort is world-class.

Duties and Responsibilities

To ensure that the uniform provided is kept clean, presentable and in good condition, ensuring personal appearance and hygiene standards are an example for the team and demonstrate a professional image for our guests

To give and receive handover information at shift beginning and end in order to ensure effective communication

To ensure the safe keeping of pass keys

To ensure safe use of resort buggies

To check arrival and departure reports so as to enable anticipation and of guests needs

To log all arrivals and departures in the daily book and by using HotSOS whenever relevant, so as to enable an efficient follow-up in case of queries

To ensure that luggage or other items are delivered or collected from the guest’s room within the Company’s standard

To ensure that the hotel entrance lobby is clean and tidy

To greet guests, offering assistance in carrying items efficiently

Requirements

At least 1 year of relevant experience in luxury community or hotel

Fluency in English written and verbal communication

Excellent communication skills in all aspects: verbal, written and non-verbal

Professional and appropriate business appearance and presentation

Quality driven with a passion for excellence.

Must possess excellent organizational and administrative skills and interpersonal skills

Approachable, open-minded and fair