Bar/Beverage Manager

Mandarin Oriental New York is looking for a Bar/Beverage Manager to join our Food and Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park.

About the job

Based at the Mandarin Oriental New York within the Food and Beverage Department in New York The Bar/Beverage Manager maintain the overall day to day operation and long-term outlook of the Bar, while creating a pleasant dining environment and experience.

As Bar/Beverage Manager, you will responsible for the following duties:

·       Support company's philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement

·       Support company's philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement

·       Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.

·       Maintain and update as necessary the beverage offerings at the Bar and the Lounge

• Provide leadership and support for Bartenders and Servers

·       Trains, evaluates and schedules Bartenders and Servers

• Performs administrative duties such as, but not limited to, scheduling, payroll and inventory, and ordering.

·       Supervise the maintenance and cleanliness of the Bar

·       Manage proper staffing level.

·       Manage proper supplies level.

·       Constant training and development of colleagues.

·       Chair monthly departmental meeting.

·       Conduct daily pre-shift communications with colleagues.

·       Ensure Bar service standards.

·       To visit all of our guest tables during or after their visit, to ensure satisfaction.

·       To manage, coach, and counsel colleagues, including disciplinary procedures.

·       Liaise with guest relations and front office teams to communicate all group information/changes to existing information to appropriate hotel colleagues in an accurate and timely manner

·       Coordinate all aspects of service to include but not limited to:

o   Food and beverage requirements

o   Timing of events

o   Special attention guests

o   Table setup

o   Special requests

o   Billing instructions

o   Authorized signatures

o   Décor (to include floral) requirements

Additional Duties and Responsibilities

o   Report all suspicious persons or activities and hazardous or unsafe conditions to the management

o   Understands and follow the laws and guidelines for beverage service

o   Provides instruction and/or guidance for guest and employee safety in fire or other emergency situations

o   Highly knowledgeable about the Reservation System and InfoGenesis POS system.

o   Ensures accuracy of all menus: current, correct, spelled correctly, clean and presentable.

o   Ensures menu descriptions are up to date and distributed appropriately.

o   Assists with check reconciliation with regards to voids, promos and discounted items. Assures that checks are settled in an honest and accurate way.

o   Develops yearly budget

o   Develop semi-monthly pace report

o   Develop monthly forecast

o   Monitor payroll of department

o   Review and approve departmental PAFs

o   Attend scheduled food and beverage meetings

o   Develop and update menus, as appropriate

o   Revise standard and procedures for department, as necessary

NOTE: The above is not an all-inclusive list of job duties and responsibilities. Mandarin Oriental, New York reserves the right to add, delete, change or modify the job duties and responsibilities described in this job description at its discretion with notice.

As Bar/Beverage Manager, we expect from you: 

·        Have a minimum of 3 years’ experience in similar position, preferably in luxury environment

• Reading, writing and oral proficiency in the English language.

• Willing to work a flexible schedule and holidays.

• Ability to be flexible with job demands and open-minded when being asked to complete tasks.

• Ability to operate and use all equipment necessary to run the Bar.

• Ability to operate with grace under pressure.

• Ability to move or handle equipment throughout the restaurant generally weighing up to 50 pounds.

• Ability to work varied hours/days as business dictates.

• Ability to stand for up to 8-10 hours a day

• Must have in-depth knowledge of wine and beverages

• Be able to relate to all levels of guests and management.

• Have a minimum of 3 years experience in similar position, preferably in luxury environment

• Have the ability to handle multiple tasks at one time.

• Have excellent communication and organization skills

• Be able to consistently delight and satisfy our guest

• Have the ability to handle guest requests in a detailed manner

• Must have excellent attention to details, and extensive service knowledge

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Salary and Benefits:

•  Salary $80,000 to $100,000 yearly

• A competitive benefits package, including health, dental and vision, 401(K), etc

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Colleagues or candidates should direct requests for accommodation to the Director of People and Culture.

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