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Banquet Supervisor

  • JR-01589
  • Food & Beverage
  • Full time
  • Permanent
  • Mandarin Oriental, Tokyo

Duties and Supporting Responsibilities

Administration

  • Must have good food and beverage knowledge
  • Start and finish shifts at the correct time
  • Must be able to set up tables for all meal periods
  • Must be able to set up service stations
  • Must be familiar with all billing procedures
  • Must be capable of handling all relevant equipment
  • Attend daily meetings
  • Attend all mandatory training sessions arranged by MO
  • Monitor and supervise small VIP/private dining functions that are not handled by banqueting
  • Ensure correct quality, presentation and delivery of all dishes and drinks
  • Perform all administrative tasks designated to him/her by management

Human Resources/ Colleagues

  • Supervise F&B service by directing and supporting his/her subordinates
  • Ensure that the restaurant is adequately staffed during his/her shift and to notify his/her superior of any shortages
  • Identify and carry out any specific training and development needs among the team

Maintaining Standards

  • Support company's philosophy and company culture through the use of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
  • Support company's philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
  • Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement

Guest Service

  • Taking reservations accurately where necessary while keeping track of guests preferences
  • Greeting and seating guests according to MO standards
  • Presenting the menu correctly to each guest
  • Taking orders from all guests in line with restaurant policy
  • Offering suggested up-selling based on outlet policy
  • Serving food and beverages according to MO standards
  • Clearing plates and tables and ensuring general table maintenance throughout the meal
  • Presenting the bill
  • Ensuring guest satisfaction
  • Handling special requests from guests and VIPs
  • Handling guest complaints
  • Bidding guests farewell
  • Anticipating the guests’ needs

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