Must be able to set up tables for all meal periods
Must be able to set up service stations
Must be familiar with all billing procedures
Must be capable of handling all relevant equipment
Attend daily meetings
Attend all mandatory training sessions arranged by MO
Monitor and supervise small VIP/private dining functions that are not handled by banqueting
Ensure correct quality, presentation and delivery of all dishes and drinks
Perform all administrative tasks designated to him/her by management
Human Resources/ Colleagues
Supervise F&B service by directing and supporting his/her subordinates
Ensure that the restaurant is adequately staffed during his/her shift and to notify his/her superior of any shortages
Identify and carry out any specific training and development needs among the team
Maintaining Standards
Support company's philosophy and company culture through the use of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
Support company's philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement
Guest Service
Taking reservations accurately where necessary while keeping track of guests preferences
Greeting and seating guests according to MO standards
Presenting the menu correctly to each guest
Taking orders from all guests in line with restaurant policy
Offering suggested up-selling based on outlet policy
Serving food and beverages according to MO standards
Clearing plates and tables and ensuring general table maintenance throughout the meal
To clean and maintain the guest rooms assigned to the room attendant on a daily basis. To guarantee highest levels of cleanliness, hygiene and the highest quality in regards to Mandarin Oriental Standards. To maintain all areas of the hotel free o...
Duties and Responsibilities
Support company’s philosophy and company culture through the use of Pillars and Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
Ensure that the M...
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