ASSISTANT EXECUTIVE HOUSEKEEPER

Mandarin Oriental, Kuala Lumpur is looking for an Assistant Executive Housekeeper to join our housekeeping team. 
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Kuala Lumpur is a luxurious urban resort located in the heart of Kuala Lumpur and enjoys an unrivalled location next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious Suria KLCC mall. 

About the job

Based at the Mandarin Oriental, Kuala Lumpur / within the Housekeeping Department in Kuala Lumpur, the Assistant Executive Housekeeper is responsible to support the Director of Housekeeping in managing the housekeeping department which comprises of guest rooms, public areas and laundry. Your support is required in supervising and inspecting the internal and external parameters to ensure that high standard of cleanliness is maintained as set by the Management. The Assistant Executive Housekeeper reports to the Director of Housekeeping.

As an Assistant Executive Housekeeper – you will be responsible for the following duties: 

•    Assist in planning, organizing, and supervising daily housekeeping operations
•    Ensure cleanliness standards are met in guest rooms, public areas, offices, and back-of-house areas
•    Inspect rooms and facilities to ensure quality, hygiene, and safety standards
•    Handle guest complaints and special requests related to housekeeping
•    Monitor inventory of linen, uniforms, cleaning supplies, and equipment
•    Assist with purchasing, stock control, and cost management
•    Supervise housekeeping supervisors, room attendants, and cleaners
•    Assist with staff scheduling, duty rosters, and attendance control
•    Train new employees on cleaning procedures, equipment use, and safety standards
•    Follow-up on daily requirement, work orders and problems for the day
•    Motivate staff and help maintain high morale and productivity
•    Prepare daily reports (room status, occupancy, staff productivity)
•    Assist in budgeting and forecasting departmental expenses
•    Maintain records for lost & found, maintenance issues, and housekeeping logs
•    Support sustainability and eco-friendly housekeeping practices
•    Implement standard operating procedures (SOPs
•    Ensure adherence to hygiene, infection control, and workplace safety standards
•    Follow up on maintenance work orders and room readiness
•    Coordinate with Front Office, Maintenance, and Laundry departments

As An Assistant Executive Housekeeper, we expect from you: 

•    Minimum 3 years’ hands-on experience in a similar capacity or equivalent, preferably in the service industry
•    Has previous supervisory experiences and Assistant Managerial role within the Housekeeping Department of a 5 star hotel

Our commitment to you 

•    Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. 
•    MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
•    Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
•    EPF (Employees Provident Fund) contributions (higher than the norm)
•    SOCSO (Social Security Organisation) & EIS (Employment Insurance System)
•    Public holiday entitlement based on Malaysian calendar 
•    Exceptional rest area & colleagues engagement activities.

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