Mandarin Oriental Downtown, Dubai is looking for an Associate Director of Sales - MICE to join our Commercial Strategy team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

About the job

Based at the Mandarin Oriental Downtown, Dubai within the Commercial Strategy department in Dubai, the Associate Director of Sales - MICE is responsible for driving revenue and developing the MICE (Meetings, Incentives, Conferences, and Exhibitions) segment by identifying new business opportunities, nurturing client relationships, and creating tailored solutions for high-impact events. Associate Director of Sales - MICE reports to the Director of Sales.

As an Associate Director of Sales - MICE, you will be responsible for the following duties:

• Identify and pursue new MICE business opportunities across local and international markets.
• Build and maintain strong relationships with corporate clients, DMCs, and event planners.
• Prepare tailored proposals and conduct client meetings, site inspections, and negotiations.
• Collaborate with internal departments to ensure smooth planning and execution of group events.
• Monitor account performance and contribute to achieving the hotel's MICE revenue targets.
• Represent the hotel at trade shows and industry events to strengthen brand presence.

As an Associate Director of Sales - MICE, we expect from you: 

• Bachelor’s degree in Hospitality, Business, or a related field.
• Minimum 5 years of sales experience in luxury hospitality, with at least 2 years focused on the MICE segment; luxury hotel pre-opening experience is advantageous.
• Proven track record in securing and managing high-value MICE accounts and events.
• Strong knowledge of MICE markets in the Middle Eastern region.
• Proficiency in sales systems such as Opera, Delphi, Salesforce, or similar CRM tools.
• Excellent communication, presentation, and negotiation skills; fluency in English required.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.
• Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.

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