Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide Clientele.  

Our vision is to promote our welcoming, genuine and passionate culture to attract and engage exceptional talents, under the guidance of enthusiastic leaders.  
Our aim is to get the best out of each individual and being recognized as an employer of choice among the most exclusive hotels in the world. 

Assistant Front Office Manager 

Mandarin Oriental, Lago di Como’s Assistant Front Office Manager is in charge of overseeing the effective and efficient operation of the Front Office, which includes the Reception and PBX departments, alongside the Front Office Manager. He plans, organizes, and motivates the Front Office and PBX teams to excel in delivering Legendary Quality Experience to all guests. 

Duties and responsibilities: 

• Check the arrivals report and ensure the accuracy of guests’ history and that both services and amenities are accorded 

• Monitor and implement action plans where necessary for a Fans of M.O. member enrolment 

• Monitor major group movements and coordinate with the relevant departments  

• Monitor closed dates and room inventory, coordinating with the Reservations department 

• Establish and maintain excellent operation standards   

• Innovate, initiate, and maintain procedures to increase efficiency, productivity and the guest’s comfort and satisfaction 

• Train colleagues on new work processes, policies and procedures  

• Identify training needs and implement effective training programs 

• Ensure effective communication via daily briefings, weekly updates and monthly brainstorming sessions within the department  

• Perform any other reasonable duties as required by the Front Office Manager 

Requirements: 

• Must possess at least a Bachelor's Degree/Post Graduate Diploma/Professional Degree or Diploma/Advanced/Higher/Graduate Diploma in Hospitality or equivalent 

• Minimum 5-years experience in a 5-star hotel environment 

• 3-years experience as a Duty Manager in a luxury hotel or similar capacity 

• Is familiar with emergency procedures, security protocols and guest service standards 

• Is fluent both in English and Italian 

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate. 

All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.