Mandarin Oriental Wangfujing, Beijing is looking for a Assistant Spa Manager to join our spa and wellness team. 

北京王府井文华东方酒店正在寻找一位水疗副经理加入我们的水疗中心服务团队。 

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

您是技艺精湛的大师吗？您是否愿意加入一个荣耀共享，彰显诚信和尊重且尽心尽责的团队？您是否愿意拥抱成长型的思维？我们邀请您成为非凡卓越的粉丝。

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

文华东方酒店集团是一家屡获殊荣的酒店业主方和品牌运营商，在全球各主要旅行目的地拥有最奢华的酒店、度假村和住宅，拥有强大的开发拓展渠道。文华东方因创造全球最受欢迎的物业而日益受到认可，集团以“东方文化的灵感”与“传奇式的服务”代表着奢华体验的最前沿。

Our stylish hotel overlooks landmarks such as The Forbidden City and offers some of the largest rooms and suites in Beijing. Blending contemporary aesthetics with classic Chinese décor, the hotel is home to two restaurants and a bar, all of which open onto an expansive rooftop garden terrace. With an exquisite spa offering signature wellness programmes, a fitness centre and a 25m indoor lap pool with sky roof, Mandarin Oriental Wangfujing will provide the ideal intimate retreat for Beijing residents and visitors alike.

北京王府井文华东方酒店坐拥紫禁城等中国地标性景观，房间面积宽绰，在北京同类型房型中首屈一指。融合现代美学与中国古典装饰意蕴，酒店设有两间餐厅和一间酒吧，均可通往宽敞的屋顶露台花园。酒店拥有享誉全球的文华东方水疗服务，提供屡获殊荣的经典康体项目。同时配有设备先进的健身中心及享有自然采光的25米长室内泳池。

About the job 

关于工作岗位 

Based at the Mandarin Oriental Wangfujing, Beijing / within Spa & Wellness department, the Assistant Spa Manager is responsible for meeting and exceeding guest expectations by providing efficient and courteous spa services in accordance with Legendary Quality Experiences. The Assistant Spa Manager reports to the Director Of Spa. 

工作地点为北京王府井文华东方酒店/水疗中心，水疗副经理负责通过提供高效和礼貌的接待和专业的疗程服务，达到并超越客人的期望，并按照传奇的品质体验。水疗副经理向水疗总监汇报。 

As assistant spa manager, you will responsible for the following duties: 

作为水疗副经理，您将负责以下职责：

• Conduct induction trainings for new colleague
• 对新员工进行入职培训
• Signing off the spa monthly training calendar
• 审核并更新水疗中心每月培训计划
• Ensure Operation Supervisor and Treatment Supervisor are kept up to date with the Operation and treatment knowledge/ treatment changes
• 确保运营主管和治疗主管及时掌握运营和治疗方面的知识/治疗变化
• Refresher training for all colleague
• 为所有员工提供复训
• Review of all Departmental Learning Checklists for all colleague are in order and training hours are tracked
• 确保所有员工的部门学习检查表内容完整，并跟踪培训时长
• Review Operation and Treatment supervisor training hours
• 审查运营和治疗主管的培训时长
• Continual Retail training for the entire team
• 对整个团队进行持续的零售培训
• Organize mystery shops to help increase quality standards and scores, i.e. LQE&A, Forbes, FLHESS
• 组织神秘顾客访问以提高质量标准和评分，例如 LQE&A、福布斯、FLHESS
• Overseeing of Spa Reception and Retails, Male and Female Relaxation Rooms, Male and Female Changing Rooms, Fitness Centre, Swimming Pool, Heat and Water Experiences, Linen Room, Preparation Room and Offices
• 负责水疗接待区、零售区、男/女放松室、男/女更衣室、健身中心、游泳池、热力与水疗体验区、毛巾房、准备室和办公室的管理
• Be the first point of contact for large groups. Manage communication with group organizer. Offer competitive proposals. Co-ordinate appointments and update coordinator with itineraries. Finalize billing arrangements. On the day of event, be responsible for execution. Co-ordinate with other departments as applicable. i.e. F & B for lunch, hotel concierge for special requests
• 作为大型团体的首要联络人。与团体组织者进行沟通，提供有竞争力的方案。协调预约事宜，并将行程信息告知协调人员。完成账单安排。在活动当天负责执行工作。在必要时与其他部门协调，例如餐饮部门负责午餐服务，酒店礼宾部负责特殊需求处理
• Dealing with dissatisfied or disgruntled guests
• 处理不满或不满的客人投诉
• Responsible for motivating retail sales and ensuring that all sales are recorded accurately
• 负责激励零售销售业绩，并确保所有销售记录准确无误
• Will be responsible for timely documentation and the discipline of the staff members in accordance with progressive discipline procedures outline in Human Resource Policy & Procedure Guide
• 负责及时记录员工行为并依据人力资源政策与程序指南中的渐进式纪律程序进行管理
• Reading through the many essentials emails that deal regarding Spa, meetings, groups, and VIP’s
• 阅读大量涉及水疗中心、会议、团体活动和贵宾的邮件
• Professional treatment room inventory checks
• 专业治疗室库存检查
• Professional product inventory checks
• 专业产品库存检查
• Line, OS&E, FFE inventory checks
• 线上、运营支持与设施维护、设施设备维护库存检查
• Accountable for all professional stock in the spa
• 对水疗中心的所有专业库存负责
• Frequent checks of equipment and facilities to ensure safety and prevent loss of equipment due to negligence of wear and tear
• 定期检查设备和设施，以确保安全并防止因疏忽或磨损造成的设备损失
• Daily briefings with Spa team
• 与水疗团队的每日简报
• Weekly meetings with Spa Director
• 与水疗主管的每周会议
• Monthly colleague meetings. This meeting will address policies, procedures, scheduling and any concerns that the team members have regarding the spa operations, KPI. A written agenda must be prepared
• 每月的同事会议。此次会议将讨论政策、程序、日程安排以及团队成员对水疗运营及关键绩效指标所存在的任何疑问。必须准备一份书面议程
• Attend monthly colleague meetings and during this time it will be necessary to prepare a presentation for the monthly meeting for all spa staff
• 参加每月的同事会议，并在此期间需为每月会议准备一份针对所有水疗员工的演示文稿

As assistant spa manager, we expect from you:  

作为水疗副经理，我们对您的期望是：

• Conducting conversations and providing customer service in English.
• 能够用英语日常对话及开展对客服务。
• Good communication skills.
• 良好的沟通和交际能力。
• Excellent organizational and management skills.
• 优秀的组织管理能力。

Our commitment to you 

我们的承诺 

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. 

• 学习与发展。您的成功就是我们的成功。我们为您的职业生涯的不同阶段量身定制独特的学习和发展计划，让您不断成长。 

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. 

• 文华东方酒店同事住房福利计划。在文华东方努力工作的同时，您的休息也同样重要。作为文华东方大家庭的一份子，无论您身在何处，都可以有机会下榻姐妹酒店。福利住房计划为您和您的家人提供免费住宿以及优惠价两种选择。 

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. 

• 同事的身心健康。保证工作与生活平衡非常重要，您的身心健康对我们来说很重要。我们为全球所有同事提供各种健康福利和保障计划。 

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