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Assistant Room Service Manager

  • 540671
  • Food & Beverage
  • Full time
  • Mandarin Oriental, Singapore
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Summary of Responsibilities 
  • Conduct outlet briefings
  • Ensure that outlet logbooks are up to date
  • Ensure colleagues' grooming standard are being met and maintained to demonstrate a professional image for our guests
  • Establish and maintain a monthly training plan according to the standards required
  • Respond proactively to guest queries and to ensure appropriate action is taken in the absence of the manager
  • Guide the operations to ensure that guest satisfaction is monitored and where appropriate, rectified
  • Ensure that the restaurant is staffed according to operational needs at all times
  • Assist the manager in liaising with other departments to ensure that outlet features are in good and clean condition
  • Ensure that the place of work and surrounding area is kept clean and organized at all times
  • Handle all guests’ requests and complaints politely, promptly and professionally
Job Requirements 
  • At least 3 year(s) of working experience in the related field is required for this position
  • Able to do shifts and work on weekends, 5 day work week
  • Service-oriented team player with excellent interpersonal and communication skills
  • Able to multi-task and work under pressure in a fast pace environment
  • Preferably has experience working in either a luxury restaurant or hotel industry

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