To operate the Front Desk Department properly, efficiently and with profitability.
To ensure that Legendary Quality Experience Standards are fully implemented, maintained and exceeded throughout Front Desk to meet and exceed our guests' expectations.
To assist the Front Office Manager in maximizing room yields by encouraging the Front Desk Agents to upsell proactively.
To arrange book-outs according to Mandarin Oriental Hotel Group policy and ensuring complete guest satisfaction.
To ensure all guests are escorted to their rooms by the Front Desk Agents.
To encourage efficient and effective inter-departmental communication in order to promote teamwork.
To monitor service delivery by implementing LQE and MOQA action plans.
To monitor the successful implementation of the Total Training Concept and Legendary Service Training in Front Desk.
To encourage colleague development and promote a positive working environment.
To delegate duties and responsibilities to Front Desk Agents and ensure that work processes are in a logical order.
To ensure proper staffing at all times.
To ensure and maintain a very high standard of personal hygiene, behavior and grooming standards of colleagues.
To ensure that all health and safety company standards are maintained and carried out at all times. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit.
To handle the Springer Miller Systems Front Office system; ensuring correct data inputting and maintenance, control access levels, issue passwords and change configurations.
To handle all guest complaints and comments relating to the department tactfully.
To cooperate and coordinate teamwork with other departments.
To perform any other reasonable duties as required by the Front Office Manager.
Apply now if you are looking for a place to learn, sharpen your skills and explore what it is like to work for a dynamic and multicultural business environment.
Apply now if you are looking for a place to learn, sharpen your skills and explore what it is like to work for a dynamic and multicultural business environment
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