Mandarin Oriental Downtown, Dubai is looking for an Assistant Manager to join our In-Room Dining Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

About the job

Based at the Mandarin Oriental Downtown, Dubai within the In Room Dining Department in Dubai, the Assistant Manager will support the In Room Dining Manager in all operational, administrative and financial aspects of the outlet and assumes full responsibility in his/her absence. The Assistant Manager reports to the In-Room Dining Manager.

As an Assistant Manager, you will be responsible for the following duties:

• Support the In Room Dining Manager in all operational and administrative aspects and take charge in their absence.
• Enforce and constantly monitor operational standards, policies, SOPs, and quality measures.
• Oversee daily operations, manage shifts effectively, and ensure well-managed reservations to maximize seating capacities.
• Maintain strong relationships and communication with the Chef de Cuisine and team during operation hours.
• Ensure accuracy and presentation of all menus and maintain solid Annual Leave and Public Holiday clearance records.
• Provide leadership, direction, and support to all outlet colleagues, ensuring customer satisfaction and handling complaints effectively.

As an Assistant Manager, we expect from you: 

• Hold a High School qualification or equivalent, with a degree or Higher National Diploma in Hospitality/Hotel/Business Management preferred.
• Have 3 years of experience as an assistant restaurant manager in a luxury hotel or high-end independent restaurant, and have international work experience in at least two regions (Asia, Europe, North America, and preferably the Middle East).
• Demonstrate the ability to understand guest needs and expectations, deliver superior customer service, and motivate the team accordingly.
• Possess strong knowledge of HACCP, competent computer skills including MS Office, and practical communication skills with different individuals.
• Exhibit strong on-the-job and classroom-style training skills, with excellent verbal and written communication skills in English (Arabic or other languages preferred).
• Be able to empower colleagues, communicate clearly with peers and direct reports, and have a preferred restaurant pre-opening experience.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.
• Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.

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