Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and a 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it's not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

Scope of Position

The Assistant Manager is responsible in the day-to-day operations of our exclusive Club Lounge and ensure to maintain the entire range of services offered for the Club Lounge with an aim to maximum guest satisfaction, ensuring their stay will become a memorable experience.

Responsibilities

Departmental:

• Based on business needs ensure proper staffing at all times
• Monitors monthly food and beverage cost and profit and loss expenses of the Club.
• Meets VIPs, performs guest relation duties and obtains comments and feedback.
• Ensures the ambience, cleanliness and exclusivity of the Club Lounge and area is maintained at all times.
• Perform all aspects of colleague and training functions, including hiring, performance appraisals, counselling, coaching, training, disciplinary actions.
• Perform any other reasonable duties as required by the Lounge Manager or the Senior Management. 
• To respond and adapt to changes best practises as dictated by the industry, MOHG and the hotel.
• Work very closely with other sub-sections of the Front Office to provide the Mandarin Oriental personalized service to the guests.
• Trains, evaluates and schedules Club Lounge staff in accordance with the standards of the company policies and guidelines.
• Develop and implement system for checking maintenance of tabletop supplies through staff side work duties.
• Create side work schedules for all positions. Ensure compliance and follow through.
• Keep record and communicate of any exemplary or deficient examples of food, décor or service.
• Wear any appropriate protective clothing provided by or recommended by the Hotel.
• Report any defects in the building, plant or equipment according to the Hotel procedures.
• Ensure any accidents to colleagues, guests or visitors are reported in accordance with Hotel procedures.
• Attend all statutory fire training and to be fully conversant with and abide by all rules concerning, fire, health & safety.
• Adhere to Safe & Sound procedures regarding Health & safety, HACCP standards
• Attend any training deemed appropriate by your Head of Department.

 Colleague Relations:

• To oversee the punctuality and appearance of all Club Lounge colleagues, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
• To develop the skills and effectiveness of all colleagues through the appropriate training, coaching, and/or mentoring.
• To support the implementation of Mandarin Oriental’s guiding principles.
• To ensure that employees have a complete understanding of and adhere to employee rules and regulations.

 Guest Relations:

• To ensure that all Club Lounge colleagues deliver the Mandarin Oriental’s guiding principles and Legendry Quality Experience, providing exceptional guest service at all times.
• Facilitate the Club Lounge Manager to strategize duties and responsibilities of Club Lounge colleagues and ensure that work processes are in a logical order
• Assigns club rooms, checks rooms of VIP arrivals, ensures the requests and needs are met.
• Maintains an active presence in the Club lounge.
• Conducts and attends daily briefings and share any information/interests.
• Ensures the ambience, cleanliness and exclusivity at Oriental Club and Front Office area is maintained at all times.
• To assist in greeting and checking-in VIP and Long Stay guests, or to ensure that they are met personally.
• To ensure that all Club Lounge colleagues are familiar with the hotel’s products and services.
• Ensure that club standard operating procedures (SOP’s) are up to date and relevant to the operation.
• To ensure that guest history records are accurately maintained and all repeat guests preferences are met.
• Ensure that Club standard operating procedures (SOP’s) are up to date and relevant to the operation.
• To ensure that guest history records are accurately maintained and all repeat guests preferences are met.

Skills and Qualifications

• University Graduate                    
• 2 years of Supervisory experience in a hotel of similar deluxe standing.           
• With previous work experience in the United Arab Emirates, Saudi Arabia, Qatar, Oman and/or Bahrain. Hotel pre-opening and/or renovation experiences preferred
• Excellent verbal and written communication skills in English; Arabic or other languages are preferred
• Strong interpersonal and communication skills, with the ability to interact effectively with guests, colleagues, and stakeholders at all levels.
• Strong leadership abilities, with the ability to inspire and motivate a diverse team to achieve excellence.
• Exceptional organizational skills and attention to detail, with the ability to multitask and prioritize in a fast-paced environment.
• With knowledge of safe working practices, local Food Acts and full HACCP proficiency
• Strong organizational and leadership acumen with a talent to motivate and develop team