Mandarin Oriental Downtown, Dubai is looking for an Assistant Manager to join our Banqueting Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

About the job

Based at the Mandarin Oriental Downtown, Dubai within the Banquet Department in Dubai, the Assistant Manager will support the Banquets lead in all related operational and administrative aspects of the Banqueting operation, as well as in cost-related financials. They will work closely with the Catering and Event Sales department as required and oversee events personally. The Assistant Manager reports to the Banquet Manager.

As an Assistant Manager, you will be responsible for the following duties:

• Provide operational and administrative support to ensure smooth day-to-day Banqueting operations and take charge in the department head's absence.
• Enforce and constantly monitor operational standards, policies, SOPs, and quality measures.
• Coordinate with banqueting operations, F&B outlets, catering, and event sales to maintain synergy and provide support as needed.
• Maintain strong relationships with event contractors, companies, and counterparts from other hotels, and collaborate with the culinary team on event setups and service flow.
• Ensure venues are fully set up, including lighting, music, decoration, and audio-visual equipment, and verify the accuracy of printed materials for events.
• Assist in planning and executing special promotional activities, maintaining records, managing casual labour, and overseeing financial analysis and event billing.

As an Assistant Manager, we expect from you: 

• Hold a High School qualification or equivalent, with a Degree or Higher National Diploma in Hospitality/Hotel/Business Management preferred.
• Have a minimum of 3 years’ experience in a high-volume, luxury hotel, with UAE and hotel pre-opening experience preferred.
• Demonstrate the ability to understand guest needs and expectations, deliver superior customer service, and motivate the team accordingly.
• Possess strong knowledge of HACCP, competent computer skills including MS Office, and understanding of Banquet service procedures and standards.
• Be well-organised with solid administrative capabilities, able to manage large projects and events, and handle performance management and disciplinary processes.
• Exhibit attention to detail, the ability to organise and handle multiple tasks, and a strong focus on operational excellence, even during long working hours.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.
• Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.

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