Responsibilities:

• Operate the Reception Desk properly, efficiently, and with profitability
• Supervise and assist Guest Service Agents with their duties.
• Maintain all department files and ensure that paperwork is kept to a minimum
• Ensure that sufficient stationery is available for the daily operation.
• Identify quality improvement trends and effectively communicate issues to the assistant front office manager.
• Ensure and maintain high personal hygiene, behavior, and grooming for all colleagues.
• Cooperate and coordinate teamwork with other departments.
• Handle all guest complaints and comments relating to the department tactfully.

Sustainable Responsibilities:

• This role involves implementing eco-friendly practices, educating guests/colleagues on sustainable initiatives, and continuously seeking ways to minimize the hotel's environmental footprint.
• Knowledge of waste sorting and recycling procedures. Energy Conservation: Water Conservation.
• We are supporting sustainability initiatives.

Requirements:

• Strong communication skills in both languages (Arabic & English)
• Previous experience with 5-star hotels.
• Strong Leadership skills.
• passionate about guest engagement.
• Flexibility with working with shifts.