ASSISTANT FRONT OFFICE MANAGER

Mandarin Oriental Kuala Lumpur is looking for a Assistant Front Office Manager to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Kuala Lumpur is a luxurious urban resort located in the heart of Kuala Lumpur and enjoys an unrivalled location next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious Suria KLCC mall.

About the job

Based at the Mandarin Oriental Kuala Lumpur / within the Rooms Department in Kuala Lumpur the Asst. Front Office Manager is responsible in providing supervision, direction and leadership in the Front Office in accordance with the objectives, performance and quality standards established by the hotel. The Asst. Front Office Manager reports to the Front Office Manager.

As Asst. Front Office Manager, you will be responsible for the following duties:

• Responsible for the overall leadership and performance in all operations of the Front Office department

• Ensure effective implementation of the IMS policy and procedures

• Ensure operational compliance to legal regulations and other requirements

As Asst. Front Office Manager, we expect from you: 

• 5 years of experience in a Front Office management role, demonstrating strong leadership, team coordination, and guest service excellence

• Strong interpersonal and communication skills, with the ability to resolve guest issues promptly and professionally

• Experience in training and mentoring front office staff to uphold service standards and improve performance

• Excellent organizational and multitasking abilities in high-pressure hospitality environments

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• EPF (Employees Provident Fund) contributions (higher than the norm)

• SOCSO (Social Security Organisation) & EIS (Employment Insurance System)

• Public holiday entitlement based on Malaysian calendar

• Exceptional rest area & colleagues engagement activities.

We’re Fans. Are you?